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TITLE: Wholesale Accounts Sales Lead DEPARTMENT: Central Services
STATUS: Full-time, At Will, Hourly REPORTS TO: Operations Manager
JOB SUMMARY: Ensure the highest level of service possible to Outpost’s internal and external customers. To manage all aspects of Outpost’s wholesale accounts, including but not limited to solicitation of new clients, managing client’s orders and driving Outpost’s vehicles to transport fresh foods, products, and materials to service customer accounts to grow sales and limit losses. Supervises Wholesale accounts delivery staff. WORK ENVIRONMENT: Ability to work in an environment with moderate to loud noises including, but not limited to equipment, machinery, computers, paging, telephones, and human voices. Regular work near moving mechanical parts (i.e., vehicle lift, dock, power equipment). Regular work in wet, humid conditions and cold/hot climates. Job related travel within Southeast Wisconsin. Occasional weekend work shifts required.________________________________________ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Customer Servicea. Treat people fairly, consistently, and with respect.b. Ensure efficient, informative, and friendly service according to established customer service vision and standards.
2. ResponsibilitiesLeadershipa. Model supportive and participatory leadership qualities, promote team building and motivate staff to achieve their stated objectives.b. Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment. c. Ensure that communications are clear, direct, and respectful.d. Ensure the integrity of Outpost’s stated values in decision-making and interactions with others. e. Use the interest-based problem-solving method to resolve issues f. Ensure professional and friendly service from staff.g. Act as a model to all employees following both the union contract and employee handbook.
Wholesale Accounts a. Oversee service to wholesale accounts. Work with Operations Manager and Logistics Supervisor to coordinate delivery times/schedule. b. Service vendor accounts and work with drivers to maintain displays (place orders, rotate product, fill and merchandise kiosks or displays).c. Build and maintain business partnerships with wholesale accounts and customers and commit to meeting their expectations and requirements. d. Focus on account retention and seek opportunities to improve the account by being the primary responder to all customer issues and opportunities.e. Establish and maintain effective and respectful relationships with customers and ensure all department staff provide outstanding customer service to the accounts and their customers. f. Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.g. Develop sell sheets and other materials required to approach potential clients.h. Work with DFS to provide input into wholesale menu options based on current trends and in response to wholesale account requests.i. Coordinate with the Operations Manager to research potential wholesale venues and options including accounts that aren’t reliant on Central Kitchen product; Offer proposals where feasible.j. Ensure new accounts are set up with required billing information, providing the information to the Director of Food Service (DFS) and Finance Director. k. Develop SOPs for wholesale operations in collaboration with the Operations Manager.l. Conduct regular audits to ensure the SOPs for wholesale accounts are met.m. Develop and maintain plan-o-grams for each of the wholesale accounts.n. Set price points for wholesale products based on established target margins.o. Meet or exceed budgeted sales projections on quarterly basis.
Personnela. Develop and uphold performance standards for all department staff.b. Schedule staff according to weekly labor budget and quarterly cost of labor. Arrange for…