- Where
- Santiago de los Caballeros, Santiago Province, Dominican Republic
- Level
- Mid
Outsourcing Advantage is seeking a reliable E‑Commerce Specialist to join our team in a fast‑paced, on‑site environment. This role combines customer service with hands‑on ecommerce marketplace management and is ideal for someone organized, detail‑oriented, and comfortable handling customer communication.
Responsibilities
Customer Service
Manage all incoming messages on Amazon, eBay, Walmart, Shopify, and email
Answer and handle phone calls during business hours (9 AM – 5 PM EST)
Ensure all customer messages are answered within the same business day
Handle returns, refunds, and disputes professionally across all platforms, Disputes (A-to-Z) claims, open and manage cases on amazon seller central.
Marketplace Management
Take ownership of one specialized platform (Walmart, eBay, or Shopify) and build deep expertise
Create and maintain product listings with accurate titles, descriptions, and images
Monitor listing health and resolving any issues promptly
Requirements
Proven experience in a customer service and e-commerce role.
Fluent English speaker with a clear, professional accent — comfortable communicating with American customers at a level of C1 Advanced.
Available and responsive Monday–Friday, 9:00 AM – 5:00 PM EST
Proficiency working with e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay, or Walmart Seller Center) and order management systems prefered.
Proficiency with Seller-Cloud or similar multi-channel management tools preferred.
Tech savvy and a fast learner.
Committed to providing excellent customer experiences.
Benefits
Competitive salary.
Opportunity to work on diverse and exciting projects.
Supportive and collaborative work environment.
Weekly payments.
Weekly Incentives based on performance
Weekends off.
Hiring Bonus
Growth Opportunities
Referral Bonus
National holidays pay double the hourly rate
US Holidays Off when applicable
Best work environment in Santiago
Morning shift available.
Back-office positions