There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
Job Description
We’re growing our global support team and looking for Level 2 engineers who enjoy digging into complex platform issues. You’ll troubleshoot performance problems, work with customers to find practical fixes, and partner with internal teams to improve our product. If you like working through issues and want to make a real difference for customers, we’d like to hear from you.
Key Responsibilities
Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks
Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues.
Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.
Bridge with internal teams to be a part of our product’s continuous improvement process.
Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.
Qualifications
Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement.
Intermediate knowledge of Databases and query optimization (SQL Server and Oracle).
Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH.
Degree in Engineering or other technology-related degrees (BSc, MSc). 4 years work experience in lieu of degree
Tech savviness and drive to solve complex problems with the ability to deconstruct problems into smaller pieces, with little or no preset resolution pattern.
Fluency in English (bilingual is a plus).
Must be willing to work 8am-5pm PST shift.
Ways To Stand Out From The Crowd:
.NET web apps (C#, ASP.NET)
Java, JavaScript, REACT, CSS, HTML
REST/SOAP web services, XML, XSD
Mobile tech (Objective C, iOS Apps, Android Studio, Cor
More about OutSystems
OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.
As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.
We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.
OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.
Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact.
Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester,…