There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
Hiring Locations: Mexico, Puerto Rico and Chile
In this role you will be required to successfully balance strong trust relationships with customers by gaining an understanding of their IT infrastructure, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren’t already one) an OutSystems expert so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company - Technical Support, R&D, Sales, and Professional Services - so that you will be an advocate for our customers' main challenges and needs.
Responsibilities:
Design technical adoption plans to ensure sustained growth in technology proficiency;
Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...)
Understand your customer ecosystem and IT Landscape;
Perform technical reviews and share knowledge to identify and prevent potential issues
Understand your customers' technical infrastructures, hardware, and offerings
Provide excellent customer support regarding their OutSystems use
Catalog, categorize and share common customer issues with other OutSystems teams
Serve as a customer advocate within OutSystems
Deliver key OutSystems product road map updates and assist customers with upgrades
Visit customers regularly as needed to provide an exceptional customer service experience
Requirements:
5 years of Mobile and/or Web application development, administration, or architecture experience
Proficient in Spanish language, English/Spanish Speaking
Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;
OutSystems development and administration experience is strongly preferred
Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization
Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.
Outstanding written and verbal communication skills in English
Ability to explain complex information to customers clearly and concisely
More about OutSystems
OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.
As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.
We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.
OutSystems is a global…