About the Job
Welcome to Ovation Healthcare!
At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com .
Summary:
The Director, Accounts Receivable provides strategic and operational leadership for hospital accounts receivable performance across assigned clients and facilities. This role is accountable for accelerating cash, reducing preventable denials and aging, improving net revenue realization, and ensuring consistent execution across billing, insurance follow-up, denials and appeals, underpayments, credit balances, and payer escalations.
The Director leads a metrics-driven operating model, translates data into clear priorities and action plans, develops managers and teams, and partners with hospital executives, internal revenue cycle leaders, and vendors to deliver measurable financial and service outcomes. The role also identifies root causes, standardizes effective practices, and advances technology and process improvements that strengthen revenue cycle performance.
Duties and Responsibilities:
Operational leadership: Direct accounts receivable operations across assigned hospitals and clients, including billing, claim edits, insurance follow-up, denials and appeals, underpayments, credit balances, payer escalations, and vendor-supported activities.
Performance accountability: Establish targets and operating routines for cash collections, A/R days, aging, denial rate, avoidable write-offs, productivity, quality, and recovery opportunities; monitor results and intervene when performance is off plan.
Analytics and action planning: Own recurring revenue cycle reporting and use account-level and trend analysis to identify root causes, quantify financial impact, prioritize work, and implement corrective action plans with defined owners and due dates.
Cash and recovery: Lead initiatives to accelerate cash, resolve aged and complex receivables, reduce preventable denials, recover underpayments, and address payer-specific or systemic barriers to reimbursement.
Client partnership: Serve as the primary accounts receivable partner to hospital executives and operational leaders; communicate performance, risks, opportunities, commitments, and decisions through concise executive reporting and structured operating reviews.
Cross-functional execution: Partner with patient access, health information management, coding, clinical documentation, utilization management, managed care, finance, information technology, compliance, and other stakeholders to resolve upstream and downstream revenue cycle issues.
Team leadership: Lead and develop managers and teams through clear expectations, workload prioritization, coaching, performance feedback, succession planning, and accountability for…