The Host/ess is responsible for providing exemplary service. This individual acts not only as a host/ess, but also attends to guest services and the upkeep of cleanliness of the host stand and entrance. With a very high degree of guest contact, the host/ess is ideally positioned to enhance the guest experience and plays an essential role in the resort’s goal of exceeding high guest expectations. Remaining constantly aware of both the restaurant and bar environments, engaging with guests, anticipating their needs and taking initiative to improve their stay will be the focus areas.
Minimum two (2) years hosting experience, preferably in the hotel industry and or upscale establishment. Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette. Must have ability to lift 15-45 lbs and stand for a 6-8 hour shift. Must possess a professional appearance, and a flexible schedule is required. Must be able to work weekends and holidays.
STANDARD SPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
SKILLS AND Qualifications:
Essential
Possess a positive, outgoing and friendly Personality.
Ability to follow the OVI standards of Presentation.
Ability to follow the OVI standards of Body Language.
Ability to follow the OVI standards of Verbiage.
Ability to work cohesively with other employees as part of a team.
Legal ability to work in the US.
High school graduate.
Excellent reading, writing, and oral proficiency in the English Language.
Ability to work a flexible work week including nights, weekends and holidays.
Excellent people skills.
Ability to communicate in English with guests/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding.
Ability to perform basic mathematical computations.
Excellent verbal and writing skills.
Ability to work productively with other operating departments.
Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager.
Maintain professional appearance behavior, integrity, and openness to employees and guests.
Ability to prioritize and organize work assignments.
Ability to work without constant, direct supervision.
Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Ability to focus attention to details.
Ability to remain calm and courteous in demanding and difficult customer situations.
Ability to work evenings and weekends, when business requires.
Knowledge of The Ojai Valley Inn & Spa’s philosophy and practices.
Ability to provide clear and pleasant telephone communication to all callers.
Ability to enforce hotel’s standards, policies and procedures.
Ability to work cohesively with other departments as part of a team.
Excellent motivational skills.
Ability to maintain discretion and confidentiality of all guests and pertinent Inn information.
Desirable:
1-2 years restaurant host stand and/or related Food & Beverage experience.
Fluency in a foreign language, preferably Spanish.
Experience in hospitality industry in similar position.
TIPS certification.
CPR certification.
Previous experience with OpenTable.
Previous guest relations training
ESSENTIAL JOB FUNCTIONS:
Demonstrate knowledge of The Ojai Valley Inn style, practices, culture, terminology, organizational structure, and general philosophy. That Philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and…