Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Position Summary
The Bartender Supervisor supports the planning and daily operation of the bar, leads and coaches bar team members, and helps ensure efficient, accurate, and welcoming beverage service. The position prepares and serves beverages using approved recipes and portion standards, maintains bar readiness and inventory, and upholds property service, safety, sanitation, and responsible alcohol service requirements.
Essential Duties and Responsibilities
Lead day-to-day bar operations by coordinating workflow, communicating priorities, reviewing work assignments, and helping maintain appropriate service coverage. Provide on-the-job guidance and training, and share performance feedback with management as requested.
Prepare and serve cocktails, specialty drinks, beer, wine, and nonalcoholic beverages for guests and service staff. Follow standard recipes, presentation requirements, and portion-control practices.
Create a welcoming, energetic, and professional guest experience. Describe beverages, make recommendations, accommodate special requests and dietary needs when possible, and promote food and beverage offerings in a guest-focused manner.
Open, set up, maintain, and close the bar according to standard operating procedures. Requisition and stock liquor, beer, wine, juices, soft drinks, garnishes, condiments, and glassware; monitor product levels and reduce waste.
Complete or oversee required opening and closing inventory counts, requisitions, shift paperwork, and other operating records. Report discrepancies, shortages, equipment concerns, and maintenance needs to management.
Handle cash, charge, room, and credit card transactions accurately and in accordance with company procedures. Balance the bank at the end of the shift and calculate tip-outs as required.
Follow food handling, sanitation, TIPS and alcohol awareness, health department, and company requirements. Do not serve alcoholic beverages to minors or visibly intoxicated persons; promptly involve management when service or guest behavior concerns arise.
Resolve guest concerns within the scope of authority and refer matters requiring additional support to management. Notify the supervisor and/or Security of unusual events, missing items, suspected theft, or disruptive behavior.
Maintain a clean and orderly bar area, including clearing and cleaning glassware, wiping surfaces, disposing of waste, and keeping storage and work areas organized.
Follow safety policies and procedures, wear required non-slip, oil-resistant footwear, and use assigned personal protective equipment (PPE). Report unsafe conditions, accidents, defective or ill-fitting PPE, and damaged equipment. Follow the hotel HAZMAT program and review current safety data sheets (SDS/MSDS) as applicable.
Report to work as scheduled, on time and regularly. Complete required training and other duties related to the role as assigned to meet business needs.
Qualifications
Three years of bartending experience, preferably in a hotel, resort, or club. Prior lead or supervisory experience is preferred.
Ability to guide, mentor, and train team members in ways that support service standards and guest satisfaction.
Strong knowledge of beverage preparation, wines, beers, spirits, bar service, guest relations, and applicable menus and service standards.
Excellent communication and customer service skills, with the…