Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Position Summary
The Wedding Sales Manager provides sales support and client support to managing and handling all leads, prospecting and sales calls required in this vital market. This individual will be responsible for growing our wedding business utilizing all our diverse spaces. This role plays a critical part in supporting revenue generation by generating inquiries, preparing proposals and contracts, and ensuring seamless transition from sales to operations.
Key Responsibilities
manage all lead inquiries
respond to all lead inquiries within 24 hours
Generate new wedding business through prospecting, wedding planners, vendor partnerships, bridal showcases, referrals and networking opportunities.
Work with DOS and RM to position right business
Prepare proposals, contracts, as necessary addendums
Work with director of events on pricing strategies
Maintain accurate and updated records in Delphi
Track tentative, definite, and lost business.
Support RFP responses and follow-up communications.
Work closely with the Knot/ Wedding wire
Coordinate and organize wedding fam visits
Assist with site inspection preparation and post-site follow-ups.
2. Contract & Documentation Management
Ensure contracts are accurate, complete, and compliant with company standards.
Track deposit schedules and key contract milestones.
Maintain organized electronic and physical filing systems in Delphi.
3. Revenue & Reporting Support
Assist in compiling weekly and monthly sales reports.
Track booking pace, production, and segment performance.
Support forecasting processes with updated sales activity data.
4. Client & Internal Communication
Act as point of contact for client inquiries
Coordinate communication between clients and operational departments.
Ensure timely and professional responses to all inquiries.
Facilitate turnover meetings from Sales to Operations.
Be available for site inspections seven days a week
5. Event & Operational Coordination
Support group detailing process and internal distribution of event documentation.
Coordinate site visit logistics, welcome amenities, and presentation materials.
Assist with execution support for key client events when required.
Qualifications
Education & Experience
Bachelor’s degree in hospitality, Business, Marketing, or related field preferred.
3-5 years of experience in hotel wedding sales or events, or catering.
Knowledge of cultural weddings
Past or current experience in luxury or resort environments is a plus.
Technical Skills
Proficiency in CRM systems (e.g., Delphi, Salesforce, etc.).
Knowledge of PMS and revenue systems preferred.
Strong Microsoft Office skills (Excel, Word, PowerPoint).
Ability to analyze basic sales and production reports.
Core Competencies
Organizational Excellence – Manages multiple deadlines with strong attention to detail.
Communication Skills – Professional verbal and written communication.
Analytical Thinking – Understands sales startegies, data and supports revenue-driven decisions.
Service Orientation – Client-focused mindset with a sense of urgency.
Collaboration – Works cross-functionally with Revenue, Marketing, and Operations.
Confidentiality & Professionalism – Handles sensitive client and financial information appropriately.
Performance Metrics
Timeliness and accuracy of contract preparation
Lead response time and follow-up consistency
CRM data integrity and…