Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Host – Olive & Hay (must be able to work Mornings)
Department: Food & Beverage
Position: Host
Location: The Meritage Resort & Spa
Position Summary
The position pays $16.90 hour
The Host is responsible for creating a warm and welcoming first impression for guests dining at Olive & Hay. This position plays a key role in ensuring efficient breakfast and lunch operations by managing reservations, coordinating seating, maintaining guest flow, and supporting the service team. The ideal candidate is friendly, organized, attentive to detail, and committed to delivering exceptional hospitality.
Essential Duties & Responsibilities
Warmly greet and welcome guests upon arrival, escort them to their tables, present menus, and provide information about dining options and resort amenities.
Manage reservations, walk-ins, and waitlists while ensuring efficient seating arrangements and balanced guest distribution among servers.
Monitor table availability, guest counts, and estimated wait times, communicating updates to management and the service team.
Accommodate guest preferences, special requests, and dietary considerations whenever possible.
Answer incoming telephone calls, assist with reservations, and respond professionally to guest inquiries.
Maintain the cleanliness, organization, and overall presentation of the host stand, menus, entrance, and waiting areas.
Communicate relevant guest information, VIP arrivals, special occasions, and service requests to the appropriate team members.
Assist with monitoring table readiness and coordinating with bussers and servers to support efficient table turns.
Support the service team with food running, beverage refills, table clearing, and other duties as business levels require.
Thank guests upon departure, invite them to return, and address guest concerns within the scope of the position.
Remain informed of daily resort occupancy, special events, group arrivals, and restaurant promotions to anticipate guest needs.
Follow all established food safety, sanitation, workplace safety, and resort service standards.
Maintain reliable attendance and punctuality, reporting to scheduled shifts prepared to work.
Additional Responsibilities
Assist with preparing menus, polishing or rolling silverware, and maintaining restaurant supplies as needed.
Monitor the cleanliness of restaurant entrances, waiting areas, and nearby guest facilities, reporting concerns to the appropriate department.
Communicate operational challenges, guest complaints, and unusual incidents promptly to management.
Assist with opening procedures and preparation for morning service.
Work collaboratively with culinary, service, and management teams to ensure a seamless guest experience.
Qualifications
Previous hospitality, restaurant, or customer service experience preferred.
Strong communication, interpersonal, and organizational skills.
Friendly, professional demeanor with a genuine passion for guest service.
Ability to multitask and remain composed in a fast-paced restaurant environment.
Basic computer skills and willingness to learn restaurant reservation and telephone systems.
Ability to communicate effectively with guests and team members.
Flexible availability, including mornings, weekends, and holidays.
Must be at least 18 years of age.
Valid Food Handler Card or ability to obtain one within 30 days of employment.
Commitment to…