Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Position Summary
The In-Room Dining (IRD) Server / Order Taker is responsible for providing exceptional guest service by accurately taking food and beverage orders, coordinating timely delivery, and ensuring a memorable dining experience for hotel guests. This position serves as the primary point of contact for in-room dining requests and maintains the highest standards of hospitality, professionalism, and service excellence
What You Will Accomplish
Key Responsibilities
Answer in-room dining calls promptly, professionally, and courteously
Accurately enter guest orders into the point-of-sale (POS) system
Demonstrate thorough knowledge of menu items, ingredients, preparation methods, and daily specials.
Suggestive sell menu items, beverages, desserts, and promotional offerings to enhance the guest experience
Confirm order details, delivery times, and guest preferences
Communicate special requests, dietary restrictions, and allergy information to the kitchen and service team
Prepare trays, carts, condiments, and service items according to established standards
Deliver food and beverages to guest rooms in a timely and professional manner
Set up and present orders according to hotel service standards
Verify order accuracy and guest satisfaction upon delivery
Retrieve trays, carts, and service equipment from guest floors promptly
Handle guest concerns and service recovery situations professionally
Maintain cleanliness and organization of the IRD station, service areas, and equipment
Ensure proper handling of food and beverages in compliance with health and safety regulations
Process guest charges accurately and follow cash handling procedures when applicable
Assist with inventory, stocking supplies, and maintaining par levels
Support restaurant and banquet operations as needed
Complete opening, closing, and side work duties as assigned
What You Will Bring
Qualifications
High school diploma or equivalent preferred
Previous hospitality, restaurant, hotel, or customer service experience preferred
Excellent verbal communication and telephone etiquette skills
Strong customer service and interpersonal abilities
Ability to multitask and remain organized in a fast-paced environment
Basic computer and POS system proficiency
Ability to work flexible schedules, including evenings, weekends, and holidays
Physical Requirements
Ability to stand and walk for extended periods
Ability to push and maneuver room service carts
Ability to lift and carry up to 40 pounds
Frequent bending, reaching, and carrying of food and beverage items
Ability to work in a fast-paced hospitality environment
OS&E Coordinator – New Hotel Opening
Position Summary
The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.
Key Responsibilities
Coordinate all OS&E procurement activities from project initiation through hotel opening.
Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
Coordinate receiving, warehousing, inventory…