Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Assistant Vice President, Life Inforce Solutions to join our Consumer Markets Division Operations organization in Charlotte, NC . This role follows a hybrid schedule of four days in the office (on-site). If you are not currently located near one of our offices, we offer comprehensive relocation assistance.
You’ll move Pacific Life, and your career, forward by building a high-performing organization, strengthening service delivery and controls, and advancing the capabilities required to support policyholders, beneficiaries, advisors, distribution partners, and future business growth. Reporting to the Vice President of Life Operations, this leader will provide strategic and operational leadership for a broad portfolio of Life operations, including Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions. Your colleagues will include peer Operations leaders and partners across Product, Sales, Distribution, Marketing, Technology, Finance, Legal, Compliance, Risk, and Human Resources.
How you’ll help move us forward:
Develop and execute the functional strategy and own the operational performance of Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions, aligned with the broader Life Operations strategy
Lead a large, multi-functional organization through leaders, building a high-performing team with clear accountability, strong staff development, and robust succession planning
Establish and monitor key performance indicators, service-level commitments, quality measures, productivity metrics, risk indicators, and operational scorecards
Lead organizational change and operational transformation, including process redesign, operating-model changes, workforce transitions, and adoption of new technologies and capabilities
Maintain compliance with applicable FINRA requirements, state insurance regulations, company policies, and operational controls while managing business continuity, vendor, key-person, and execution risk
The experience you bring:
Bachelor's degree or higher
10+ years of progressive leadership experience in life insurance, financial services, or a related operational environment, including significant experience leading leaders and complex operations
Demonstrated leadership experience across one or more relevant functions, such as Life Inforce Operations, Claims, Contracting, Licensing & Appointments, Producer Compensation and Commissions, or Customer Service
Proven experience establishing KPI frameworks, executive scorecards, service standards, and MBR/QBR governance routines that drive measurable outcomes
Demonstrated experience managing significant operating budgets, forecasts, workforce plans, vendor spend, and investment business cases
A track record of leading organizational change, operational transformation, process modernization, and technology-enabled improvement
Proven ability to develop leaders, strengthen organizational capability, improve employee engagement, and build succession pipelines
Strong understanding of operational controls, compliance, risk management, business continuity, and governance within a regulated environment
Strategic thinking, cross-functional influence, confident executive communication, and effective crisis and escalation management
FINRA…