Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Identity and Access Management (IAM) Operations Engineer to work in our Newport beach, CA office (preferred) or Omaha, NE office. Relocation assistance may be provided.
You will be responsible for the delivery of the Entra ID and Active Directory services required to support the enterprise infrastructure and business line applications.
In this role you will implement and support the associated strategy and corresponding roadmaps considering the corporate strategy, industry security trends and regulatory requirements. You will also collaborate and coordinate with other technologists and support staff to ensure the requirements are clearly defined and service level agreements are met. Finally, you will work to improve and track the maturity of the IAM services showing increased adoption, speed to market, and resiliency.
How you’ll help move us forward:
Serve as an Active Directory and Entra ID Operations Engineer for the IAM department
Deliver and support the multi-year plan incorporating on-premise, cloud-based, and hybrid directory services solutions
Deliver and support the multi-year plan for workforce authentication leveraging SSO, MFA, and conditional access policies
Define best practice and development of troubleshooting processes, methodologies, standards, alerts and reporting from Entra ID services to be leveraged for operational monitoring
Provide monitoring and support of the integrated business applications and end-users ensuring the required uptime and resiliency
Create solutions that drive full automation, self-service, and resiliency
Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery
Partner with internal technical teams ensuring the strategy and roadmaps are well understood while monitoring the successful implementation
Develop and implement program communications framework and metrics to ensure well-informed stakeholders, customers, and IAM colleagues
Contribute to the development and maintenance of information security strategy and architecture
The experience you bring:
10+ years Information Security experience, with strong focus in directory services platforms (e.g. MS Active Directory, MS Entra ID, MS Office365)
Detailed knowledge and experience in enabling and supporting integrated Entra ID applications, Single Sign-On, Multi-Factor Authentication, and Conditional Access Policies
Detailed knowledge and experience in supporting cloud joined, hybrid joined, and multi-domain enterprise directory services platforms based on best practices
Design, deploy, and manage Active Directory (AD) environments including forests, domains, OUs, Group Policy Objects (GPOs), and trusts
Troubleshoot complex AD issues related to authentication, replication, Kerberos, NTLM, LDAP, and DNS
Manage AD replication, sites and services, DNS, and DHCP integration
Detailed knowledge and experience with automating processes by leveraging out of box capabilities, PowerShell/Python scripting, MS Graph, and PowerBI
Experience with Agile methodologies and corresponding Agile based tools
Proven ability to influence and gain trust at senior management levels in multi-cultural environments
Ability to manage complex activities simultaneously to short timescales
Ability to demonstrate continuous improvement
Clear understanding of CoBIT and ITIL…