Job Title
Manager, Actuarial Platforms
Job Description
The Technology function is responsible for the security, resilience and evolution of Pacific Life Re’s technology estate. It is organised into four core areas:
Global Technology Solutions, Platforms & Products
Global Service & Infrastructure Management
Enterprise Architecture & Data
Technology Risk
This role sits within the Actuarial Platforms team, part of Global Technology Solutions. The team supports technology used by Corporate Actuarial, Pricing, and Research & Development teams globally and is responsible for the reliable operation of business-critical actuarial modelling and analytical platforms.
The platforms supported by the team include actuarial modelling tools, assumptions management, asset cashflow optimisation, analytical environments, Python and SQL-based solutions, and high-performance computing platforms used for large-scale workflow orchestration.
Role Overview
We are looking to recruit an Actuarial Platforms Manager to lead and support our team of Platform Analysts.
This is an active management and coordination role with responsibility for the people, planning, governance and day-to-day coordination needed to keep the Actuarial Platforms function running effectively. The successful candidate will ensure that Platform Analysts have clear priorities, manageable workloads, appropriate support and opportunities to develop.
Working closely with the AVP, Actuarial Platforms, the manager will take ownership of the day-to-day management, planning, governance and operational coordination of the Actuarial Platforms function. The role will ensure that routine management activities are driven to completion, freeing the AVP to focus on strategic priorities, technology direction and major change initiatives.
The successful candidate must be comfortable working in a technical environment, asking appropriate questions, challenging constructively and ensuring that decisions and actions have clear ownership.
Role Responsibilities
People Leadership & Development
Manage the Platform Analyst team, including regular one-to-ones, objective setting, performance reviews and development planning.
Coach and support team members, providing clear feedback and creating opportunities for development and progression.
Build capability and resilience across the team through knowledge sharing, cross-training and succession planning.
Support recruitment, onboarding and wider people-management activities across the Actuarial Platforms and Technology functions.
Team Management
Run regular team meetings, operational reviews, planning workshops and other team forums.
Establish clear ownership and follow-through for team actions, decisions, risks and dependencies.
Manage and prioritise workload across the Platform Analyst team, balancing operational support, change, project and governance activities.
Coordinate team cover around leave, critical business periods and competing priorities.
Continuously improve how the team organises, communicates and manages its work, reducing unnecessary administration where possible.
Planning & Reporting
Own and coordinate the Actuarial Platforms quarterly planning process, including demand, priorities, dependencies and resource requirements.
Maintain the team's plans, actions, risks and dependencies, ensuring owners and deadlines are clear and follow-up happens.
Track delivery against agreed priorities and proactively identify slippage, capacity constraints and areas requiring escalation.
Produce concise management reporting and status updates for the AVP and relevant governance forums.
Operational Oversight
Maintain oversight of platform health, operational issues, recurring problems and risks across the Actuarial Platforms estate.
Horizon scan for upcoming business activity, platform changes, lifecycle concerns, resource constraints and other emerging risks.
Ensure significant issues have clear ownership, appropriate escalation and are followed through to…