Job Description:
Product Knowledge Specialist (Technical Writer)
Level 3 Job Description
Purpose
Packsize is seeking a Product Knowledge Specialist (technical writer) to create enterprise-grade support documentation for high-automation machinery. The Product Knowledge Specialist is responsible for the lifecycle management, quality, accessibility, and continuous improvement of assigned hardware product knowledge domains.
The role focuses on preserving and governing knowledge related to how Packsize products are intended to function, operate, be configured, deployed, and maintained throughout their lifecycle.
This position requires demonstrated experience in developing complex procedural documentation and a deep understanding of content management best practices. Ideal candidates will have experience with knowledge base management and exposure to AI solution governance.
Up to 20% travel required.
Primary Responsibilities
Collaborate with global engineering, product management, quality assurance, and other senior team members to create manuals and support documentation for high-automation machines
Author complex technical content that adheres to technical writing quality standards and meets compliance expectations
Maintain and continuously improve knowledge content throughout product lifecycles
Identify knowledge risks and gaps associated with product changes
Improve accessibility and discoverability of assigned knowledge domains
Participate in governance reviews and knowledge audits
Support continuous improvement activities across the knowledge ecosystem
Skills
Topic-based authoring in an XML-based CCMS
Writing to established style guide standards with minimal need for correction
Effective time management in a rapidly changing environment
Cross-functional relationship building in a global organization
Document control and versioning
User analysis
Information design and architecture
Technical editing
Technical illustration
Aptitude for learning new software quickly
Knowledge base management
Preferred: Experience with translation, localization, and writing for a global audience
Preferred: Familiarity with ISO quality management standards
Preferred: Familiarity with CE compliance standards
Behavioral Competencies
Attention to detail in deliverables and work style
Confidence in developing and presenting new ideas and process improvements
Ability to work on multiple projects at once and independently juggle competing priorities
Ability to communicate with others honestly, respectfully, and sensitively
Followthrough on promises and commitments made to others
Fair, honest, and respectful treatment of others, furthering the integrity of the organization and its relationships of trust with the broader community
Ability to understand the needs, objectives, and challenges of cross-functional teams
Education
Bachelor's degree in English, Technical Writing, or related field
Work experience
4-6 years demonstrated experience in creating and managing technical documentation, preferably in a hardware manufacturing setting
Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable…