Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.
Searching for an Outstanding Front Office Lead with a passion for pediatric care!
Schedule:
Monday- Friday, 7:45 am-4:45 pm
Every other Saturday, 7:45 am-12:00 pm (close)
Location: Brandon, FL
$3,000 Sign-On Bonus*
*(Sign-on bonuses are reserved for external new hires and are not eligible for internal transfers, agency candidates, temporary staff, contractors, or individuals converting from agency to direct employment.)
PRIMARY FUNCTION:
Assists the Practice Manager with administering, directing, and coordinating activities relating to the operation of the medical office, including the coordination of the scheduling for all clinicians, support staff and facility maintenance and repair. Proficient in all duties of Front Office Medical Receptionist.
SKILLS:
1. Schedules appointments according to office scheduling policies.
2. Greets patients and visitors in a prompt, courteous and helpful manner.
3. Assists the manager with calls from patients, hospitals and other doctor’s scans, uploads and routes patient documents accordingly.
4. Check-in/ Check-out patients in a timely manner, including:
· Updating patient status in the practice management system.
· Following PA policy related to daily payment reconciliation.
· Collecting co-pays according to insurance plan requirements.
· Ensuring insurance verification is completed and updated in practice management system.
5. Posts charges and payments within the required timeframe.
· Matches procedures with correct diagnosis.
· Reconciles charges & payments.
· Reconciles all daily/monthly charge reconciliation reports including:
o Charge Ticket Audit
o Duplicate Charge Report
o Missing Office Visit Report
o Missing Charges Report
o NP/PA Appointment Charges Report
o Missing Copay Report
6. Sorts and delivers mail, medical records and other correspondence.
7. Maintains the work area and lobby in a neat and orderly manner.
8. Participates and contributes in meetings.
9. Tracks and coordinates facility maintenance.
10. Assists the manager in overseeing scheduling templates for clinicians.
11. Understands and participates in the interview, hiring and development of new employees.
12. Assists Practice Manager in the supervision of individual staff assignments.
13. Assists Practice Manager with the management of employee schedules.
14. Assists the practice manager in scheduling and coordinating office meetings.
15. Demonstrates individual initiative.
16. Identifies, analyzes and solves problems.
17. Maintains efficient patient flow.
18. Actively works alongside staff.
19. Resolves staff conflicts diplomatically and tactfully.
20. Assists and participates in the supervision of staff and future leadership development.
21. Capable of assuming duties of Practice Manager.
22. Assists in the supervision of all front office tasks.
23. Strives to achieve the goals set by the office budget and learn dashboard.
24. Assists Practice Manager in monitoring employee time-cards.
25. Proficient in the following applications:
· TrackIt
· Procureit
· Staples
· Concur
· IT ServiceNow
· Performance Manager
· QGenda
· InformRX
· SharePoint
POLICIES AND PROCESSES:
1. Acts as compliance liaison enforcing policies and procedures.
2. Demonstrates knowledge and understanding of office budget and goals.
3. Understands performance evaluations and corrective action processing.
4. Competent to counsel employees as needed in the absence of a manager.
5. Completes all PA University mandatory courses by designated deadlines.
6. Ensures…