Product Manager
Time commitment: Full Time
Location: Hybrid working: three days in the London office and two days remote. We consider alternative requests if this is not possible for you.
Reporting to: Head of Product, Lydia Smith
About Paloma
Our mission is to make NHS autism and ADHD care accessible within 4 weeks and, in turn, help every child achieve their potential.
In 2024, our founders, Mark and Darshak, were shocked to find that children needing an NHS autism or ADHD assessment were waiting 4-10 years. Delays result in children being more likely to develop mental health conditions and fall behind in education. Furthermore, the much-needed pre/post-assessment support (outside of ADHD medications) is typically not funded by the NHS.
These long waits have built up because of increased recognition and understanding of neurodevelopmental conditions, and a lack of investment and innovation within the NHS to meet growing demand.
Mark and Darshak, with their 25 years of combined NHS experience, including building services that have treated over 1,000,000 patients in obesity & ophthalmology, founded Paloma to change this.
We have successfully reduced waits to less than 3 months by;
Taking a product-first approach to redesign the care pathway to give families a more consumer-like experience of care
Our in-house product, engineering and AI team have built our own autism- and ADHD specific electronic health record and AI support tool to free clinicians from documentation to refocus on supporting families
Investing in up- and cross-skilling our clinicians
We are proud that Paloma is:
Loved by families, with 4.9 out of 5 on Google and 4.8 out of 5 on Trustpilot
Care Quality Commission (CQC) registered and quality-focused
Clinically led, with over 100 clinicians who support families through their care journey.
A community of passionate, mission-driven and innovative team members who challenge the status quo and test and learn from new ideas and approaches.
In control of our own destiny, as we are profitable and backed by leading healthcare investors Triple Point and Heal Capital
Growing fast, hiring over 100 more roles in the next 12 months.
What’s next?
Whilst we have reduced wait times, it is estimated that up to 500,000 children are still waiting for an NHS autism or ADHD assessment, and potentially millions more are waiting for post-assessment care. We won’t rest until this comes down.
We will build new services to support families and children diagnosed with autism or ADHD who feel lost after their assessments when the NHS is no longer there for them.
The Opportunity
Why is this role different? Rather than building software for external companies, you are building our core software platform for our internal clinical and operations teams. This means your actions directly help children and families, as well as our clinicians and our operations team, so you can tangibly feel the benefit of your work every day!
As Product Manager, you’ll be a key member of the Product & Engineering team, driving the smooth delivery and ongoing optimisation of our platform and operational infrastructure. This role focuses on the "engine" of Paloma—the internal systems, booking platforms, third-party integrations, and automation orchestration that allow our clinical service to scale.
On a day-to-day basis, you will work closely with our engineering team and our wider product, clinical, and operations teams to execute and deliver our product initiatives. As Paloma continues to grow, we are formalising our Product & Engineering squads. You will be responsible for the health, rhythm, and output of your squad, leading agile ceremonies and ensuring that technical execution aligns perfectly with our operational needs.
You will be instrumental in maintaining high standards of product delivery, fostering clear communication, and driving continuous improvement in our development processes. You will have many growth opportunities, up to a senior manager role…