When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
About Parexel
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.
We work with focus, agility, and shared purpose, moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart®.
About the Role
We are seeking a Senior Salesforce Functional Analyst to join our team. As a Senior Salesforce Functional Analyst, you will turn business needs into Salesforce solutions that help our teams manage the client relationships, proposals, and contracts that make clinical research possible. This position plays a key role in requirements gathering, solution design, user acceptance testing, and process improvement, ensuring that every change serves the people who use it.
You will collaborate with project managers, developers, quality assurance teams, and business stakeholders, work within Agile methodologies, and contribute from initial requirements through implementation. Responsibilities include gathering and documenting requirements, designing Salesforce solutions, configuring declarative tools, supporting user acceptance testing, developing change management strategies, and continuously improving how we use Salesforce, with opportunities to deepen your expertise and influence outcomes.
You'll join a fast-paced, growth-oriented environment focused on making a meaningful impact through well-designed Salesforce solutions and clear, actionable requirements. With diverse teams and continuous learning opportunities, the Salesforce Business Analyst can explore career paths and expand skills across the Salesforce platform, Agile delivery, and the clinical research business.
Key Responsibilities
Requirements Gathering and Analysis: Conduct workshops and interviews with stakeholders to elicit and document detailed business requirements. Create user stories, acceptance criteria, and use cases to communicate requirements clearly to technical teams, and create Visio flows that document new and existing business processes and functionality
Solution Design: Collaborate with the team to develop comprehensive solution designs that leverage Salesforce capabilities to meet business objectives. Evaluate and recommend appropriate Salesforce features and third-party applications to enhance business processes
User Acceptance Testing (UAT) Support: Develop UAT plans and test scenarios, and support business stakeholders with test data creation, training, and demos. Analyze UAT results and work with development teams to address any issues
Salesforce Configuration: Administer a range of declarative solutions in support of sprint work and resolve production issues when needed. Implement and maintain Salesforce configurations that support business requirements
Process Improvement: Analyze current business processes and identify opportunities for optimization using Salesforce capabilities. Propose and design process improvements that increase efficiency…