Assistant Valet Account Manager - Charlottesville
Location: Multiple hospitality properties in Charlottesville
Department: Valet Parking Division
Schedule: Full-time; Schedule may include evenings, weekends, holidays, and other hours based on operational needs
Classification: Exempt, subject to confirmation that the position satisfies all applicable salary and duties requirements
Annual Base Salary Range: $45,000-50,000
How to Apply: Submit your application through Indeed or by visiting ParkingMgmt.com/joinpmcApplication Deadline: Until Filled
Pay Transparency and Equal Pay
The posted base-pay rate or range is a good-faith estimate of the wage or salary PMC reasonably expects to pay upon hire for this position and listed work location. Starting pay will be within the posted range based on relevant experience, Qualifications, and property assignment. The range covers the expected starting rates at all properties included in this posting.
PMC supports legally protected compensation discussions and prohibits retaliation for exercising those rights. PMC does not request or use salary history in hiring or pay decisions except as permitted by applicable law.
Position Summary
The Assistant Account Manager supports the Account Manager in the daily operation of an assigned valet account. Responsibilities include guest service, staff hiring and development, operational supervision, revenue controls, payroll review, claims prevention, and safety. The role provides hands-on shift support as needed, including safe vehicle parking and retrieval, while maintaining strong relationships with associates and client contacts.
Duties and Responsibilities
Coordinate daily valet operations, including safe vehicle parking and retrieval, secure key handling, and hands-on shift support. Reinforce safety procedures to help prevent vehicle damage and associate injuries.
Assist with interviewing, hiring, onboarding, and required training. Coach associates, develop future leaders, and promote teamwork and internal advancement.
Monitor guest service and uniform standards, provide performance feedback, and administer fair, documented progressive discipline under the Account Manager’s guidance.
Communicate with associates and client contacts, resolve guest and operational concerns, and use feedback to improve service and support account retention.
Audit weekly timecards, clock punches, reported tips, minimum wage adjustments, and vehicle counts. Resolve discrepancies, submit timely reports, and enforce PMC’s revenue procedures.
Implement company initiatives, involve staff in process improvement, and support team accountability.
Participate in assigned on-call coverage and address urgent staffing, service, and safety needs. Work flexible hours, including evenings, weekends, and holidays, as required.
Attend required meetings and training, travel occasionally for account support or company business, and perform other duties as assigned.
Knowledge, Skills, and Abilities
Competencies and Qualifications
Ability to perform essential duties satisfactorily, with or without reasonable accommodation.
Education/Experience
High school diploma or GED required. At least one year of supervisory experience in customer service or hospitality preferred. Relevant management or leadership training or certifications preferred.
Certificates and Licenses
A valid driver’s license and reliable transportation are required. Maintain an acceptable motor vehicle record in accordance with PMC policy, including no more than three moving violations within a three-year period. Must meet applicable background-screening requirements consistent with company policy and applicable law. Complete required PMC training and any applicable internal certifications; no additional professional certifications are required.
Hospitality, Customer Service and Communication
Strong guest service and communication skills, including active listening, anticipating guest needs, and resolving concerns…