Valet Account Manager – Columbus, GA
Location: Multiple hospitality properties in Columbus
Department: Valet Parking Division
Schedule: Full-time; Schedule may include evenings, weekends, holidays, and other hours based on operational needs
Classification: Exempt, subject to confirmation that the position satisfies all applicable salary and duties requirements
Annual Base Salary Range: $50,000-55,000
Additional Compensation: May be eligible for bonus opportunities under the terms of the applicable bonus plan
How to Apply: Submit your application through Indeed or by visiting ParkingMgmt.com/joinpmcApplication Deadline: Until Filled
Pay Transparency and Equal Pay
The posted base-pay rate or range is a good-faith estimate of the wage or salary PMC reasonably expects to pay upon hire for this position and listed work location. Starting pay will be within the posted range based on relevant experience, Qualifications, and property assignment. The range covers the expected starting rates at all properties included in this posting.
Bonus opportunities, if offered, are separate from base salary and governed by the applicable bonus plan. Bonuses are not guaranteed.
PMC supports legally protected compensation discussions and prohibits retaliation for exercising those rights. PMC does not request or use salary history in hiring or pay decisions except as permitted by applicable law.
Position Summary
The Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. This position is responsible for delivering exceptional client and guest service, supervising employees, managing Schedules and labor expenses, monitoring financial performance, maintaining safe operations, and supporting valet services when operationally necessary.
Primary Objective
Lead a safe, efficient, and guest-focused valet operation while building strong client relationships, developing employees, maintaining financial accountability, and ensuring compliance with company policies, contractual requirements, and applicable laws.
Essential Duties and Responsibilities
Client Relationship Management
Serve as the primary operational contact for the assigned property.
Build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met.
Respond promptly to client questions, concerns, and service issues.
Identify opportunities to improve service quality, client satisfaction, and account performance.
Operational Management
Oversee daily valet and parking operations.
Prepare Schedules and maintain appropriate staffing levels.
Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards.
Conduct regular inspections of the assigned operation.
Address operational concerns and implement corrective actions when necessary.
Perform or assist with valet duties when needed, including safely parking and retrieving vehicles.
Financial and Administrative Responsibilities
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information.
Review financial and operational reports for accuracy and identify unusual activity or discrepancies.
Maintain accurate records and submit required reports on time.
Work with regional leadership to manage labor costs and operate within approved budgets.
Follow applicable cash-handling, timekeeping, payroll, and recordkeeping procedures.
Employee Leadership and Development
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate performance expectations and provide employees with regular coaching and feedback.
Promote a respectful, inclusive, and professional Work Environment.
Address performance and conduct concerns consistently and in coordination with Human Resources.
Support employee development and internal advancement opportunities.
Ensure employees follow company policies, client requirements, and safety…