Area Manager
Paschal Home Services is a privately held, non–private equity backed home services provider, still growing with 13 locations and 400+ employees. We are building something designed to last—focused on long-term growth, best-in-class culture, and doing things the right way.
We are seeking a results-driven Area Manager to lead daily operations across our HVAC, Plumbing, and Electrical divisions within an assigned area. Reporting to the Regional General Manager (RGM), this individual will directly lead department managers, drive operational performance, and ensure our teams consistently deliver World Class Service.
This role is ideal for a proven operational leader who thrives on developing people, solving problems, and driving results. We're looking for someone who takes ownership, leads from the front, and knows how to build high-performing teams while maintaining a strong culture of accountability, teamwork, and customer service. For the right individual, this position offers a pathway to a Regional General Manager role as Paschal continues to grow.
Why This Role Is Different Lead multiple service divisions (HVAC, Plumbing, Electrical) with direct accountability for operational execution and results
Develop and mentor department managers while building strong, high-performing teams
Make a meaningful impact on profitability, productivity, employee engagement, and customer experience
Partner directly with regional leadership to execute business strategies and drive continuous improvement
Join a privately held, growing organization focused on long-term success, culture, and doing things the right way
What You’ll Do:
Operational Excellence Oversee daily operations across HVAC, Plumbing, and Electrical divisions within the assigned area
Lead department managers to ensure consistent execution of company standards, processes, and operational KPIs
Monitor performance, identify opportunities for improvement, and implement corrective action plans
Drive technician productivity, operational efficiency, service quality, and customer satisfaction
Maintain an active field presence, supporting managers and ensuring accountability at every level
Financial & Business Performance Drive area-level revenue, gross profit, labor productivity, and expense targets
Review operational and financial performance regularly, identifying trends and opportunities to improve profitability
Hold department managers accountable for key performance indicators, including conversion rates, average tickets, callbacks, and technician productivity
Partner with the RGM to execute business plans, manage resources, and achieve financial objectives
Identify and implement opportunities to improve efficiency, reduce costs, and maximize performance
People & Leadership Directly supervise, coach, and develop HVAC, Plumbing, and Electrical Department Managers
Establish clear expectations, provide ongoing feedback, and hold managers accountable for results
Build leadership bench strength and support succession planning
Partner with Recruiting and HR to attract, hire, develop, and retain top operational talent
Foster a culture of ownership, teamwork, accountability, and continuous improvement
Customer Experience & Quality Assurance Ensure consistent delivery of World Class Service across all divisions
Monitor customer satisfaction, service quality, and recurring customer concerns
Partner with department managers to resolve escalated issues and implement lasting solutions
Reinforce safety, professionalism, and company standards across field operations
Cross-Functional Partnership Work closely with the RGM to execute regional priorities and operational initiatives
Partner with Recruiting, Training, Marketing, Finance, and other support teams to improve business performance
Support staffing plans, training initiatives, and operational improvements
Communicate performance results, challenges, and opportunities to regional leadership
What We're Looking For: 5+ years of…