Commercial Insurance Account Manager
Patriot Growth Insurance Services | Media, PA | Hybrid | Full-Time
Why This Role Matters
As a Commercial Insurance Account Manager, you'll play a vital role in delivering exceptional service and insurance expertise to a diverse portfolio of commercial clients. This position serves as a trusted resource for clients throughout the policy lifecycle, helping ensure their coverage needs are met while fostering strong relationships and long-term client satisfaction.
You'll partner closely with clients, carrier representatives, producers, and internal team members to manage renewals, policy changes, coverage reviews, and day-to-day service needs. Success in this role comes from a combination of technical insurance knowledge, strong organizational skills, and a commitment to providing responsive, client-focused service.
How You'll Make an Impact
Serve as the primary service contact for a book of commercial insurance clients, delivering responsive support and building trusted relationships.
Manage the full policy lifecycle, including renewals, endorsements, audits, billing inquiries, and policy changes to ensure accuracy and timeliness.
Review new business and renewal policies to verify coverage alignment, policy accuracy, and client expectations.
Market new and renewal business when needed by coordinating carrier submissions, evaluating coverage options, and supporting placement strategies.
Maintain accurate account documentation within agency management systems and carrier platforms to support operational excellence.
Collaborate with clients, carrier partners, producers, and internal teams to resolve issues, support claims coordination, and deliver proactive service.
Support client presentations, renewal discussions, and ongoing service initiatives that strengthen client retention and satisfaction.
Contribute to team success by sharing knowledge, supporting junior team members, and promoting collaboration across the organization.
Who You Are
Client-focused and committed to delivering a high level of service and responsiveness.
Organized and detail-oriented, with the ability to manage multiple accounts, priorities, and deadlines effectively.
A proactive communicator who builds strong relationships with clients, carriers, and colleagues.
Skilled at identifying issues, evaluating options, and developing practical solutions.
Comfortable balancing independent responsibilities with collaborative teamwork.
Adaptable and resourceful in a fast-paced insurance environment.
Committed to accuracy, accountability, and continuous professional growth.
What You Bring
Day One:
5+ years of commercial insurance account management or related agency experience.
Active Property & Casualty insurance license.
Strong understanding of commercial insurance coverages, policy structures, renewals, and carrier processes.
Experience working with agency management systems, with Applied EPIC experience preferred.
Proficiency with Microsoft Office Suite and insurance-related technology platforms.
Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities.
Excellent written and verbal communication skills with a collaborative, client-focused approach.
Valuable Additions:
Bachelor's degree in business, insurance, risk management, or a related field.
Experience marketing commercial insurance accounts and coordinating carrier submissions.
Previous involvement supporting client presentations, renewal strategies, or coverage reviews.
Experience mentoring junior team members or contributing to training initiatives.
Additional insurance designations or ongoing professional development within the insurance industry.
Real Benefits for Real Life
At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your…