Marketing Account Manager
Paul Gough Media | Celebration, Florida | Full-Time, In-Office
Who We Are
At Paul Gough Media, we're not your typical marketing agency. We're a growth engine for private clinic owners around the world.
Founded by Paul Gough, best-selling author, speaker, and industry leader, we've helped thousands of clinics build predictable patient-generating systems through marketing, sales, and technology.
From our offices in the UK and Orlando, we deliver high-performance marketing campaigns, funnels, and CRM systems that help clinic owners grow their businesses with confidence.
Position Summary
As an Agency Account Manager, you are responsible for the overall success, satisfaction, and retention of a portfolio of Agency clients.
This is a hands-on, client-facing role that combines strategic account management, marketing execution oversight, project coordination, and proactive customer success.
You will serve as the primary point of contact for your clients, ensuring they receive their contracted marketing deliverables, actively utilize PhysioFunnels, implement recommendations, and achieve measurable business results.
You will work closely with our paid advertising, website, content, AI, and fulfillment teams to ensure projects are delivered accurately, on time, and at a high standard.
Your responsibility goes beyond ensuring work gets completed. You are accountable for ensuring clients are engaged, implementing the strategies we provide, seeing value in our services, and continuing to grow their businesses.
Core Responsibilities
1. Client Account Management & Customer Success
Serve as the primary relationship owner for Agency clients.
Take ownership of the client relationship including onboarding and ensure a smooth transition into ongoing services.
Conduct bi-weekly client strategy and performance calls.
Build strong client relationships through proactive communication, strategic guidance, and consistent follow-through.
Monitor client engagement, satisfaction, marketing performance, and overall account health.
Identify clients at risk of disengagement or cancellation and proactively implement improvement plans.
Establish clear action plans and next steps to help clients achieve their growth objectives.
Ensure clients understand and receive the full value of their contracted services.
Maintain accurate client records, meeting notes, and communication history.
Act as the primary liaison between clients and internal departments.
Take ownership of client escalations and ensure issues are resolved promptly.
2. PhysioFunnels Implementation & Client Engagement
Become highly proficient in PhysioFunnels and its features, functionality, and automation capabilities.
Drive consistent client adoption and utilization of PhysioFunnels.
Monitor client activity and identify opportunities to increase engagement and improve results.
Provide hands-on assistance with CRM workflows, automations, forms, campaigns, and other platform functionality.
Troubleshoot client issues and coordinate technical support when necessary.
Educate clients on how to effectively use PhysioFunnels to support lead generation, follow-up, and patient conversion.
Proactively follow up with clients who are not utilizing the system or implementing recommendations.
Identify implementation gaps and develop clear action plans to address them.
Ensure clients understand how to use the tools and systems provided to support their business growth.
3. Marketing Strategy & Client Growth
Develop and oversee marketing strategies designed to generate leads, increase patient acquisition, and support client revenue growth.
Create and manage monthly marketing and content plans.
Develop social media strategies and promotional messaging.
Oversee email marketing campaigns, blogs, scripts, and other marketing content.
Support client branding, rebranding, referral marketing, and promotional initiatives.
Coordinate marketing campaigns for client events, podcasts, and recruitment…