Client Support & Scheduling Specialist
Appointment Setting, Client Support & Lead Coordination | Remote | U.S. Hours
Position Type: Full-Time, Remote
Location: Latin America
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations.
This is not a passive administrative role.
You’ll be one of the first points of contact for prospective clients , responsible for turning incoming interest into qualified, scheduled appointments.
You’ll own:
Inbound and outbound calls
Lead follow-up
Lead qualification
Appointment setting
Calendar coordination
CRM and pipeline management
Client communication
Administrative support
If you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit.
What You’ll Own
Phone & Lead Management
Handle inbound and outbound calls professionally and confidently
Respond quickly to new leads and client inquiries
Conduct consistent follow-up with prospects
Qualify leads according to company criteria
Understand prospect needs and guide conversations appropriately
Move qualified prospects toward booked appointments
Maintain professional communication throughout the client journey
Ensure promising leads never go cold because of missed follow-up
Appointment Setting & Calendar Coordination
Own the scheduling process from initial interest through confirmed appointment.
You’ll:
Schedule appointments between prospects and internal teams
Coordinate availability across calendars
Avoid double bookings and scheduling conflicts
Send appointment confirmations and reminders
Handle cancellations and rescheduling
Follow up to improve appointment attendance
Keep schedules organized and current
Ensure qualified opportunities move efficiently through the pipeline
CRM & Pipeline Management
Maintain accurate and organized lead records inside the CRM.
Document:
Calls
Prospect conversations
Qualification notes
Appointment details
Follow-up requirements
Lead status changes
You’ll also:
Keep pipeline stages accurate and up to date
Track leads requiring additional follow-up
Maintain strong CRM hygiene
Ensure internal teams have clear context before appointments
Keep documentation structured and reliable
Client Communication & Follow-Up
Communicate professionally through phone and email
Answer routine questions and guide prospects through next steps
Maintain responsive communication with active leads
Re-engage prospects when appropriate
Handle scheduling-related questions and changes
Create a positive first impression of the business
Administrative & Operational Support
Support day-to-day administrative coordination
Manage email follow-ups and operational communication
Maintain organized digital records
Update internal trackers and systems
Coordinate with internal team members regarding appointments and leads
Assist leadership with operational requests as needed
Identify scheduling or workflow issues before they create problems
Required Experience & Skills
Based in Latin America
Fluent, professional English with a clear or neutral accent
Strong and confident phone communication skills
Experience in one or more of the following:
Appointment setting
Customer service
Scheduling
Client support
Administrative coordination
Experience using CRM systems
Strong organizational and multitasking ability
Excellent follow-up discipline
Strong written communication skills
Comfortable managing multiple leads and appointments simultaneously
Comfortable working during U.S. business hours
Ability to work independently with minimal supervision
Reliable remote work setup and internet connection
Nice to Have
Experience within:
HVAC
Roofing
Landscaping
Contractor services
Home services
Familiarity with tools such as:
Google Calendar
Calendly
HubSpot
Experience supporting U.S.-based businesses or…