Operations Coordinator – Remote
Operations | Process Coordination | KPI Reporting | Cross-Functional Support
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
Location: Remote (LATAM, South Africa, Pakistan, Eastern Europe Preferred)
About the Role
At Pavago, one of our clients is hiring an Operations Coordinator to support day-to-day business operations across multiple departments while ensuring workflows remain organized, projects stay on track, and leadership has clear visibility into operational performance.
This is a highly organized, execution-focused role where you’ll coordinate recurring operational processes, maintain reporting systems, update documentation, and improve communication across teams. You’ll work closely with leadership and cross-functional departments to ensure priorities move forward efficiently and nothing falls through the cracks.
If you enjoy improving processes, managing multiple priorities, and bringing structure to fast-moving operations, this role is built for you.
What You’ll Own
Process Coordination
Track operational workflows across finance, HR, customer service, logistics, marketing, and operations.
Ensure recurring processes are completed according to timelines and SOPs.
Identify bottlenecks and escalate operational issues proactively.
Coordinate deliverables, deadlines, and follow-ups across departments.
Help maintain accountability and operational consistency across teams.
Data Management & Reporting
Maintain KPI dashboards, trackers, and operational databases.
Prepare weekly and monthly performance reports.
Monitor workflow efficiency, productivity, and operational metrics.
Ensure reporting is accurate, organized, and delivered on time.
Support leadership with ad hoc reporting and operational analysis.
Documentation & SOP Management
Maintain and update SOPs, operational guides, and workflow documentation.
Organize documentation across Google Drive, Notion, SharePoint, or similar platforms.
Ensure records remain organized, accessible, and audit-ready.
Help standardize documentation and operational processes.
Vendor & Partner Coordination
Coordinate operational timelines with vendors and external partners.
Monitor vendor SLAs and follow up on outstanding deliverables.
Route invoices, approvals, and operational requests appropriately.
Maintain accurate records of vendor communication and documentation.
Cross-Functional Operations Support
Coordinate recurring operational tasks and internal projects.
Follow up on action items and maintain accountability across teams.
Support leadership with scheduling, research, reporting, and operational initiatives.
Improve communication and workflow visibility across departments.
Compliance & Operational Controls
Ensure operational processes follow internal standards and company procedures.
Maintain operational logs, trackers, and compliance documentation.
Support quality control across recurring operational workflows.
Help improve operational consistency and process reliability.
Requirements
Must-Have Qualifications
Experience
2+ years of experience in operations, project coordination, business operations, or similar roles.
Core Skills
Strong proficiency with Microsoft Office and Google Workspace.
Experience working with CRM, ERP, or operational systems (Salesforce, HubSpot, NetSuite, or similar).
Strong Excel or Google Sheets skills, including dashboards, pivot tables, reporting, and tracking systems.
Excellent written and verbal English communication skills.
Strong organizational, multitasking, and time-management abilities.
Nice to Have
Experience with Lean, Six Sigma, Kaizen, or other process improvement methodologies.
Experience building SOPs, trackers, and operational documentation.
Familiarity with Asana, ClickUp, Monday.com, Notion, or similar project management tools.
Experience with reporting and visualization tools such as Power BI, Tableau, or Looker.
Experience supporting startups, SaaS companies, agencies, or…