Operations Specialist – Remote
Workforce Operations | Shift Coordination | Scheduling | Client Operations
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Preferred Locations: LATAM, Pakistan, Philippines, or South Africa
About the Role
At Pavago, one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform.
This is not an administrative support role.
You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service.
You’ll work across:
Workforce coordination
Shift fulfillment
Scheduling
Attendance monitoring
Client communication
Live operations
Process improvement
If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you.
What You’ll Own
Shift Fulfillment & Scheduling
Own the end-to-end shift fulfillment process.
Respond quickly to incoming client staffing requests.
Assign professionals to shifts based on availability and qualifications.
Confirm attendance and workforce availability before every shift.
Ensure shifts are filled efficiently while maintaining service quality.
Monitor fulfillment metrics and staffing performance.
Workforce Onboarding & Engagement
Onboard and activate new professionals on the platform.
Maintain accurate workforce profiles and onboarding records.
Build strong relationships with workforce professionals to improve engagement and retention.
Communicate regularly to maintain workforce responsiveness and reliability.
Support workforce growth and long-term platform participation.
Live Operations & Issue Resolution
Monitor attendance, clock-ins, and active shifts in real time.
Respond immediately to:
Late arrivals
No-shows
Shift cancellations
Scheduling conflicts
Coordinate replacement coverage when needed.
Communicate directly with clients, on-site managers, and workforce professionals.
Resolve operational issues while maintaining a high level of customer service.
Operations & Process Improvement
Maintain organized operational records and tracking systems.
Keep attendance, fulfillment, and scheduling documentation accurate and up to date.
Identify recurring operational bottlenecks.
Recommend workflow improvements that increase speed, reliability, and service quality.
Support continuous improvement initiatives across operations.
Requirements
Must-Have Qualifications
Experience
2+ years of experience in:
Operations
Workforce coordination
Staffing
Scheduling
Client operations
Core Skills
Excellent written and verbal English communication skills.
Strong organizational and time-management abilities.
Experience coordinating multiple priorities simultaneously.
Strong stakeholder management and relationship-building skills.
Comfortable working with live scheduling platforms and operational systems.
Reliable computer setup and high-speed internet connection.
Nice to Have
Experience working in:
Staffing companies
Workforce marketplaces
Startup environments
Experience with:
Shift-based workforce operations
Attendance monitoring
Clock-in management
Workforce scheduling
Fulfillment KPIs
Background in:
Healthcare
Hospitality
Logistics
Staffing
On-demand workforce management
Experience improving operational workflows and efficiency.
What Makes You a Strong Fit
Highly organized and execution-focused.
Calm and solutions-oriented under pressure.
Comfortable managing multiple live operational priorities.
Strong communicator with clients and workforce professionals.
Proactive and ownership-driven.
Adaptable, resourceful, and process-oriented.
Able to anticipate problems before they escalate.
What a Typical Day Looks Like
Review incoming staffing requests and prioritize fulfillment.
Contact workforce professionals to confirm…