Receivables Support Representative – Collections, Billing & Accounts Receivable
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow.
This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution.
You will be responsible for:
Following up on past-due accounts and securing payments
Resolving billing and invoice discrepancies
Managing receivables cases in Salesforce
Documenting payment commitments and customer interactions
Supporting auto-pay enrollment
Identifying recurring billing issues and improving processes
If you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit.
What You’ll Own
Collections & Accounts Receivable
Execute daily outbound collections through phone and email
Follow up consistently on past-due invoices and outstanding balances
Secure payments and document payment commitments
Monitor aging accounts and help reduce delinquency
Maintain structured follow-up schedules until balances are resolved
Identify eligible customers and encourage auto-pay enrollment
Balance collection urgency with a professional customer experience
Billing & Invoice Resolution
Investigate invoice discrepancies and customer billing concerns
Resolve account setup issues and system-related billing errors
Identify the root cause of billing problems rather than applying temporary fixes
Coordinate with internal teams when additional support is required
Provide customers with clear explanations and resolution updates
Help prevent recurring billing issues through accurate investigation and documentation
Salesforce & Receivables Case Management
Open, manage, update, and close billing cases in Salesforce
Maintain clear documentation for every customer account and case
Record:
Calls and emails
Payment commitments
Billing issues
Investigation details
Follow-up actions
Final resolutions
Keep CRM records accurate, complete, organized, and audit-ready
Confirm customer understanding and resolution before closing cases
Customer Communication
Communicate professionally and confidently with customers regarding outstanding balances
Handle payment objections and billing concerns with empathy and persistence
Provide proactive updates on billing investigations and payment status
Guide conversations toward clear next steps and resolution
Maintain positive customer relationships throughout the collections process
Process Improvement & Reporting
Identify recurring billing, collections, and account issues
Flag accounts requiring escalation or additional attention
Recommend improvements to collections workflows and follow-up processes
Share operational insights with internal teams
Help reduce repeat billing issues and unnecessary escalations
Support stronger receivables visibility and cash-flow management
Required Experience & Skills
Previous experience in accounts receivable, collections, billing support, payment recovery, or customer account management
Experience handling past-due accounts and customer payment follow-ups
Comfortable conducting outbound collection calls and emails
Experience using CRM systems; Salesforce experience strongly preferred
Strong analytical and problem-solving skills
Excellent written and verbal English communication
Strong attention to detail and documentation accuracy
Ability to manage a high volume of accounts, cases, and follow-ups simultaneously
Ability to work independently during U.S. business hours
Nice to Have
Experience working in structured accounts receivable or collections environments
Proven success reducing aging balances or…