Client Success Manager – Cold Email & Deliverability
Position Type: Full-Time, Remote
Working Hours: Flexible, with availability during U.S. business hours
About the Role
At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.
This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization . You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams.
This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.
What You’ll Own
Client Success & Account Management
Manage a portfolio of 20–30 active clients
Serve as the primary point of contact from onboarding onward
Lead client check-ins, performance calls, and campaign updates
Monitor account health and proactively identify churn risks
Manage client expectations and communicate next steps clearly
Build strong relationships with founders and executive stakeholders
Own client satisfaction, retention, and issue resolution
Cold Email Campaign Management
Monitor and optimize outbound cold email campaigns
Diagnose underperforming campaigns and identify root causes
Review targeting, prospect lists, messaging, sequencing, and campaign setup
Write and optimize cold email copy, subject lines, and CTAs
Quality-check campaigns before launch
Improve reply rates, positive response rates, and qualified lead generation
Step into campaign execution when additional support is needed
Email Deliverability
Monitor inbox placement, sender reputation, bounce rates, and campaign health
Troubleshoot deliverability and inbox placement issues
Understand domain warm-up and outbound email infrastructure
Identify problems affecting sender reputation or campaign performance
Collaborate with technical teams on infrastructure issues
Support scalable deliverability practices across multiple client accounts
Retention & Performance
Identify at-risk accounts before issues escalate
Build action plans for underperforming campaigns
Connect campaign metrics to measurable client outcomes
Maintain proactive communication during performance challenges
Track client health, campaign results, and retention risks
Help reduce churn and strengthen long-term client relationships
Processes & Operations
Build and improve client success playbooks and SOPs
Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues
Document campaign workflows and operating procedures
Identify operational bottlenecks and recommend improvements
Use AI and automation tools to improve reporting and execution
Cross-Functional Collaboration
Work with developers on technical and email infrastructure issues
Coordinate with outreach teams on targeting, messaging, and campaign execution
Report client risks, campaign performance, and operational issues to leadership
Ensure client delivery remains organized and consistent as the business scales
Requirements
Experience in Client Success, Account Management, Client Delivery, or Campaign Management
Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency
Hands-on experience with cold email campaigns and outbound lead generation
Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems
Ability to write and optimize cold email copy
Experience troubleshooting underperforming outbound campaigns
Familiarity with outbound campaign tools, CRM systems, and automation workflows
Strong written and verbal English communication
Strong analytical, organizational, and problem-solving skills
Comfortable managing multiple client accounts simultaneously
Comfortable working in a fast-paced remote environment
Nice to Have
Experience with Instantly, Smartlead, Clay,…