Who is PawaPay
PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets.
Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent.
Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa. We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade.
At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.
The Opportunity
We're building a People and Talent team whose impact grows as PawaPay scales, with everyone focused on the value they bring and automation taking care of process and admin. This new role owns the employee experience across the lifecycle, the platforms and data that run it, and the reward, engagement and performance frameworks that shape how people experience working here.
This is a builder role and a senior individual contributor one. You'll be the design engine behind how people experience PawaPay: career conversations that help people grow, the way managers give feedback, the behaviours we expect from leaders as we scale. Some of it you'll build yourself, and some you'll get built with colleagues. We want someone who loves building automations, agents and workflows, and would happily ship one this week and improve it next week.
You'll inherit strong foundations and a close-knit team, partnering with our People and Talent Coordinator (who owns onboarding) and our Ops and Exec Support Lead on day-to-day operations. Overall people strategy sits with the Head of People and Talent; recruitment, hiring workflows and the recruitment platform sit with the Talent Lead. Much of what you'll own is being designed as we go, and team growth will follow evidence of need. You'll also give ad hoc in-country support, such as office help or events, where you're based.
What You'll Own
AI and automation. Design, build and maintain automations, workflows and AI agents across our people platforms, from simple triggered workflows to internal agents that answer employees' regular questions. You set the standard for how People and Talent works AI-first.
Platforms and data. Own our people platforms and the data layer beneath them. Connect them following our recent review, keep data clean and build guardrails (validation rules, alerts, review steps) that catch errors before they reach payroll or compliance.
Lifecycle experience. Own the journey through development, internal moves and offboarding, connecting seamlessly with onboarding. Set the longer-term strategy for how the employee experience evolves across every market.
Compensation and levelling. Run our comp and levelling process end to end, and partner with the Head of People and Talent on comp philosophy and job architecture. Deliver robust market mapping, a real-time view of total reward for everyone, and training so managers deliver comp outcomes with confidence.
Engagement and performance. Run our flagship engagement surveys and make sure they produce action leaders follow through on. Analyse performance data in aggregate, help evolve how we recognise and reward performance, and equip managers for strong performance and career conversations.
Key moments and complex contracts. Support…