🌏 Business Analyst (Billing Operations) - SQL | Philippines | Pax8
Join Pax8 in the Philippines as a Business Analyst (Billing Operations) - SQL and play a pivotal role in ensuring billing accuracy, operational excellence, and continuous innovation across one of the world's leading cloud marketplaces.
The role will be on a Permanent Night Shift Schedule (10pm - 6am)
🚀 Why This Opportunity Stands Out
This is a unique opportunity to sit at the intersection of technology, finance, data, and product development. You'll help shape the future of billing operations through automation, observability, analytics, and continuous improvement initiatives while working alongside teams building the next generation of marketplace experiences. As Pax8 continues its AI-driven evolution, you'll grow alongside emerging technologies and play a key role in creating scalable, intelligent operational processes.
💜 Life at Pax8
Pax8 is a global technology marketplace connecting managed service providers, vendors, and SMBs through AI-driven insights and cloud services. With a culture built around collaboration, innovation, and continuous learning, we're committed to helping our people do their best work while having fun along the way. Our teams embody our values of Elev8, Advoc8, Innov8, and Celebr8 every day.
📊 What You'll Be Doing
🔎 Drive operational excellence across billing and invoicing processes, ensuring accuracy, reliability, and service performance.
📈 Define, manage, and report operational objectives, service metrics, and continuous improvement initiatives.
🤝 Partner closely with Product, Engineering, Finance, Vendor Operations, Sales, Support, and Data teams to improve billing outcomes.
⚙️ Champion automation, observability, and proactive issue detection across billing services.
🧠 Translate operational insights into data-driven enhancement opportunities and product recommendations.
📋 Maintain a prioritised backlog of improvements, defects, and optimisation initiatives.
🚨 Lead operational escalation and forensic analysis when billing issues arise, ensuring rapid resolution and business continuity.
💡 Facilitate cross-functional workshops, retrospectives, and solution discovery sessions focused on operational improvement.
📢 Communicate performance trends, risks, opportunities, and roadmap progress to stakeholders and leadership.
🔄 Continuously evaluate processes and guide trade-off decisions that maximise customer, partner, and business value.
🌟 The Impact You'll Make
You'll be the operational force behind accurate, scalable, and resilient billing services. Your work will help safeguard partner trust, improve customer experiences, reduce operational risk, and influence strategic platform improvements that support Pax8's continued global growth.
✅ What Success Looks Like
We're looking for someone who brings:
Proven expertise working with billing, invoicing, financial systems, or revenue operations environments.
Demonstrated understanding of SaaS billing models, subscription commerce, payments, taxation, and reconciliation processes.
Strong analytical capabilities with the ability to investigate complex operational issues and identify root causes.
Experience working with platforms such as payment processors, tax engines, and accounting solutions.
Strong Experience in SQL
Working knowledge of SQL and data-driven decision making.
Strong experience collaborating within Agile product and engineering environments.
Proven ability to influence stakeholders and align multiple teams around shared objectives.
Excellent project management, communication, and organisational skills.
A naturally curious mindset and passion for continuous improvement.
Strong customer and partner empathy with a desire to solve meaningful business problems.
🔒 Trust and Hiring
At Pax8, we care deeply about building genuine, trust-based relationships — starting with how we hire.
To protect our business, our teams, and our customers, we use a range of measures…