Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .
Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.
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Assessments and Feasibility Studies
The Child Welfare Random Moment Time Study (RMTS) Analyst is a Harrisburg, PA-based position, primarily responsible for ongoing daily, weekly, monthly, quarterly, and annual RMTS operations. This position is intended to be hybrid (contingent on performance) with availability to be in-office as needed, including for coverage to meet same-day requirements. This position will also be cross-trained to support other project units as needed.
This position requires a strong attention to detail for quality control, ability to provide technical assistance (ability to respond to questions by applying policy to real-world scenarios, with professional communication skills; as well as user support, such as password resets; etc.), providing recommendations to the client, and supporting the team as needed to ensure that same-day and next-day contractual requirements are met (because this can include occasional trips to the post office and coverage for clerical functions; reliable personal transportation is required). Occasional travel may be required.
Duties and Responsibilities
Adhere to all contractual time frames for responsiveness and submission of deliverables.
Provides technical assistance to county personnel, identifies compliance errors, recommends best practices, and applies relevant policies and procedures.
Assist stakeholders with rosters to generate and disseminate study samples to participating agencies on a quarterly basis.
Produce high-quality reporting.
Perform daily quality control for processed responses (identification of compliance errors and process errors) and related correspondence.
Update and maintain contact list for the 134 participant agencies throughout Pennsylvania.
Provide OCYF and the Quality Assurance team with RMTS samples for QA reviews on a weekly basis and track results to ensure that review-based corrections are received.
Communicate effectively with county-based stakeholders to respond to queries and resolve errors.
Respond to requests from OCYF, PCG, and county stakeholders in a timely and professional manner.
Manage client customer service requests via email and telephone regarding time studies, and related processes and respond in a timely and professional manner.
Produce monthly, quarterly, and ad hoc reports based on systems data to meet client and team deliverables. Assist with annual reporting as needed.
Analyzes monthly and quarter time study results and responses in accordance with project procedures.
Analyze system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data.
Recognize opportunities to develop and document processes and procedures including instruction sets,…