Job Description
PCG is looking for talented students to join our 2027 Summer Internship Program at our Corporate Headquarters in Lenexa, KS! This is a full-time paid internship supporting our Information Technology Department during the summer of 2027.
Applicants for the Summer program should be able to commit to a 10-week internship, Monday through Friday from 8:00am – 5:00pm.
This role is responsible for assisting with the following:
Support the IT team in maintaining hardware, software, systems, and applications
Assist with troubleshooting issues and provide technical support
Field incoming support requests (phone and tickets)
Triage and resolve support requests as necessary
Escalate advanced issues to appropriate support team
Maintain excellent records of work completed
Perform tests validating resolutions provided
Engage all tickets assigned within internal SLAs
Manage, execute, and document project work
Basic Requirements
Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2027
Must have interest in customer-focused work, supporting the IT Service Desk
Must have reliable transportation to the office in Lenexa, KS
Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word
Strong verbal and written communication skills
Ability to work effectively in a team environment
Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
Displays excellent customer service skills
Critical thinking and problem-solving skills
Ability to multitask
Preferred Requirements
Experience with Microsoft Copilot Studio knowledge sources, generative answers, topic tuning, and analytics, plus eagerness to learn.
Exposure to Power Platform, including Power Automate, and interest in simple workflows and automation for support and self-service.
Prior completion of 2-3 years of a relevant undergraduate degree program is preferred
Local to the Kansas City Metro Area
This role is not eligible for visa sponsorship.