Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
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Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
About the Role
We are seeking a customer-focused Desktop Support Specialist II to provide technical support to end users and assist with the maintenance of local IT infrastructure and cybersecurity systems. Reporting to the Manager, Desktop Support, you will troubleshoot hardware, software, network, and security issues, manage service requests, and collaborate with IT infrastructure and cybersecurity teams to ensure reliable, secure, and efficient IT operations.
Key Responsibilities
Provide day-to-day technical support to end users, managing service requests and resolving hardware, software, and connectivity issues.
Install, configure, and maintain computers, laptops, mobile devices, printers, applications, and related IT equipment.
Support user accounts, permissions, email services, Active Directory, Microsoft Office, VPN, wireless networks, and shared resources.
Assist with first-level server, network, and infrastructure troubleshooting, coordinating with relevant IT teams and third-party service providers.
Provide first-line cybersecurity support, including endpoint protection, MFA, phishing investigations, and the identification and escalation of potential security incidents.
Support IT asset management, procurement, backup operations, system upgrades, and infrastructure implementations.
Maintain accurate documentation of incidents, resolutions, and procedures in ticketing and knowledge management systems.
Ensure compliance with IT security policies, access controls, and applicable regulatory requirements.
Deliver professional customer service, educate users on IT and cybersecurity best practices, and escalate complex issues appropriately.
Qualifications and Skills
Bachelor’s degree in an IT-related field or equivalent experience in helpdesk or desktop support.
Practical experience with computer hardware, software installation, configuration, and troubleshooting.
Basic understanding of networking concepts and protocols, including TCP/IP, DHCP, DNS, and Active Directory.
Experience supporting Microsoft Office, Windows operating systems, mobile devices, and network connectivity.
Basic knowledge of IT infrastructure, user account administration, and endpoint security solutions.
Strong analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands and work independently or as part of a team.
Excellent communication, customer service, documentation, and reporting skills in German and English
High level of integrity, attention to detail, and ability to perform effectively under pressure.
Desirable: Knowledge of cybersecurity operations, IT infrastructure support, and Good Manufacturing Practice (GMP) requirements.
(GER)
Desktop Support Specialist II (m/w/d)
Über die Position
Wir suchen einen serviceorientierten Desktop Support Specialist II (m/w/d) zur Unterstützung unserer Endanwender sowie zur Mitwirkung bei der Betreuung und Wartung der lokalen IT-Infrastruktur und Cybersicherheitssysteme. In dieser Position berichten Sie an den Manager Desktop Support und sind für die Fehleranalyse und Behebung von Hardware-, Software-, Netzwerk- und Sicherheitsproblemen verantwortlich. Sie bearbeiten Supportanfragen und arbeiten eng mit den IT-Infrastruktur- und Cybersicherheitsteams zusammen, um einen zuverlässigen, sicheren und effizienten IT-Betrieb zu gewährleisten.
Hauptaufgaben
Bereitstellung des täglichen technischen Supports für Endanwender sowie Bearbeitung und Lösung von Supportanfragen zu Hardware, Software und Netzwerkverbindungen.
Installation, Konfiguration und Wartung von Computern, Laptops, mobilen Endgeräten, Druckern, Anwendungen und weiterer IT-Ausstattung.
Unterstützung bei…