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Job Title: Quality Account Manager
Department/Group: Quality
Location: Philadelphia
Summary of Objective:
Responsible for ensuring quality products and processes by aligning the members of the customer focused team
with the approved quality standards of the site. Plans, directs, and coordinates Quality activities of a designated
Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time
frames and within budget. Select, supervise, empower, coach, develop and retain a team of qualified individuals
including Associate Quality Account Manager(s) and Quality Coordinator(s) while partnering with the Business Unit
Manager to ensure that we deliver a quality product, on time, every time. Drives project success through active
leadership to provide PCI a competitive advantage in long-term quality customer management.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.
Select, supervise, empower, coach, develop and retain a team of qualified individuals through effective employee development, performance management, succession planning and recognition.
Ensure the appropriate team structure is in place by performing workload analysis to manage headcount and to ensure we deliver on customer and business commitments.
Establish quality team and individual goals and objectives in alignment with Customer Focused Team goals and customer requirements.
Ensure strong alignment and coordination with other business units and functional groups. Collaborate on best practices with other Quality Account Managers and leadership.
Facilitate the daily quality team performance to ensure goals and objectives are met and to build a culture of safety, quality, performance, customer service and continuous improvement.
Manage the training and development of the team including cross training initiatives and on-boarding of new employees to the team.
Provide support for customer audits, visits and conference calls. Work with Customer Focused Team to develop systemic corrective actions to any deviations noted.
Participate in and oversee the completion of investigations, consumer complaints, CAPAs, DEA activities, Non-conformances, etc.
Collaborate with the other team members to manage the team performance metrics and customer scorecard.
Collaborate with the appropriate Account Executive and Business Unit Manager to coordinate and facilitate the customer Quarterly Business Review’s.
Provide proactive quality assurance and risk assessment using FMEA, HCCAP, and Quality by Design in compliance with PCI and cGMP policies, procedures, rules, and regulations.
Manage the development of Master Packaging Instructions (MPI) for every product introduced to the team as well as the associated updates for all new and existing MPIs.
Oversee the timely issuance and review of batch records in order to meet production schedules and product release commitments to customers.
Drive improvements into all metrics including a reduction in batch record errors (RFT over 99%) and no overdue CAPAs, Customer Complaints, and DNs
Commitment to the batch record redesign project in order to standardize documentation.
Ability to foster an environment of continuous process improvement.
Adherence to the appropriate Supply agreement, Quality agreement, PCI policies, and applicable cGMP policies, procedures, rules and regulations.
Attendance and the ability to inspire and lead a team are essential aspects of this job.
Able to budget and understand the…