## FIFO L2/L3 IT Support / Infrastructure Technician
## The Role
Were looking for an experienced IT Support / Infrastructure Technician to join a large resources organisation on a **3-month FIFO contract**, with the potential to extend based on performance.
This is a hands-on site-based role supporting users and IT infrastructure across a remote mining environment.
## Key Responsibilities
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Provide **Level 2/3 IT support** across desktops, laptops, hardware, software and user issues.
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Troubleshoot **networking, wireless, communications and connectivity** issues.
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Provide basic support across **servers and wider IT infrastructure**.
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Work with technologies including **Cisco, Dell, Cisco UCS, Pure Storage and wireless environments**.
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Support remote site users and manage incidents through to resolution or escalation.
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Assist with general IT maintenance, troubleshooting and site technology requirements.
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Work closely with internal IT teams and external service providers to resolve more complex issues.
## About You
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Previous **FIFO experience is essential**.
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Strong Level 2/3 IT support experience in a hands-on environment.
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Good knowledge across **desktop support, networking, wireless and infrastructure**.
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Experience supporting users in mining, resources, utilities or another remote/site-based environment is highly desirable.
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Cisco experience is advantageous, with exposure to enterprise infrastructure such as Dell, UCS or Pure Storage a bonus.
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Strong communication and customer service skills.
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Comfortable working independently in a remote and challenging environment.
## What's on Offer
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**3-month initial contract**, with potential for extension.
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**6080 per hour super**
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FIFO opportunity in WA.
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Camp accommodation, meals and site facilities provided.
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Immediate start available.