- Pay
- A$60–80/hr
- Where
- Perth, Western Australia, AU
- Level
- Mid
## **Level 2/3 IT Support / Infrastructure Technician FIFO (WA)**
**Contract:** 3 months initial (extension based on performance) **Rate:** 6080/hr Super **Roster:** FIFO from WA **Environment:** Large mining operation
## **Role Overview**
Provide Level 2/3 technical support across a remote mining site, covering desktop, networking, communications, server, and general infrastructure environments. This role requires strong hands-on capability, excellent communication, and the ability to work independently in challenging site conditions.
## **Key Responsibilities**
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Deliver Level 2/3 IT support across the mining site.
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Support desktops, laptops, peripherals, and end‑user environments.
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Troubleshoot networking, communications, wireless and connectivity issues.
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Provide basic server, storage and infrastructure support.
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Assist with general IT maintenance, monitoring and fault resolution.
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Work with enterprise technologies: **Cisco**, **Dell**, **Cisco UCS**, **Pure Storage**, wireless systems.
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Support operational teams and users in a remote FIFO environment.
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Escalate complex issues and collaborate with wider technical teams.
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Maintain strong customer service, documentation and communication standards.
## **Candidate Requirements**
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**Previous FIFO experience (essential).**
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Strong Level 2/3 IT support background.
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Broad technical capability across:
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**Desktop support**
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**Networking**
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**Communications**
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**Servers**
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**General infrastructure**
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Experience in mining or remote-site environments (highly desirable).
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Exposure to Cisco, Dell, UCS, Pure Storage and wireless technologies (advantageous).
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Strong communication and stakeholder management skills.
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Ability to work independently in remote, hot, and challenging conditions.
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OT/industrial technology experience beneficial but not essential.