- Where
- Sydney, NSW · Canberra, ACT · Adelaide, SA
- Level
- Mid
## Technology & AI Trainer
**Location:** Sydney, Canberra or Adelaide
**Work model:** On-site
**Employment:** Full-time or part-time
**Start:** ASAP
**Salary:** Flexible based on experience
Were working with a leading Australian professional services organisation that is investing heavily in technology and AI. They are looking for Technology & AI Trainers to help staff get the most out of new and existing systems.
## The role
Youll be responsible for delivering practical technology training and supporting users across the business. This will include:
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Delivering face-to-face training, workshops, webinars and 1-on-1 sessions
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Training staff on AI tools and practical AI use
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Training users across Microsoft Office / Microsoft 365, including advanced functions
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Supporting users across business applications and internal systems
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Providing training and support across document management and practice management systems
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Creating training guides, FAQs and other user documentation
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Troubleshooting user issues and escalating technical problems where required
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Supporting new technology and system rollouts
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Gathering user feedback and working with technology teams to improve adoption
## About you
Were looking for someone with a background in technology, software or IT training who is confident working with both technical and non-technical users.
Youll ideally have:
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Strong experience delivering technology/software training
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Excellent communication and presentation skills
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Good Microsoft Office / Microsoft 365 knowledge
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User support and troubleshooting experience
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Experience creating training materials and documentation
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Knowledge or practical experience with AI tools
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A friendly and patient approach to working with users
**Desirable:** Legal or professional services experience, FileSite, Aderant, iManage, LMS, legal technology, document automation or digital transformation experience.
This is a training and technology adoption role rather than a developer or traditional helpdesk position.