Key responsibilities:
- Deliver face-to-face training, workshops, webinars and 1-on-1 support
- Train staff on internal AI tools and practical AI usage
- Train users across Microsoft Office, including advanced functions
- Support/training across **FileSite and Aderant**
- Develop training guides, FAQs and documentation
- Troubleshoot user issues and escalate technical problems
- Support the rollout of new systems and processes
- Gather user feedback and work with technology teams on improvements
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**THE CANDIDATE**
We are looking for an experienced **Technology/IT/Software Trainer** who is confident working with both technical and non-technical users.
**Must have:**
- Strong technology/software training experience
- Excellent communication and presentation skills
- Microsoft Office knowledge
- User support/troubleshooting experience
- Experience creating training materials
- AI knowledge or experience using/training AI tools
**Highly desirable:**
- Legal/law firm experience
- FileSite / Aderant
- LMS experience
- Legal technology or document automation
- AI adoption/digital transformation experience
**Important:** This is **not a developer or traditional helpdesk role**. We need someone who can **train people, explain technology clearly and drive adoption**.