JOB SUMMARY
The Clinical Manager is responsible for day-to-day logistics and coordination of patient care. The Clinical Manager is responsible for supervision of clinical personnel, ensuring that care provided aligns with best practice standards, and services are delivered appropriately.
Compensation Range for this position: $90,000 to $115,000.00
DUTIES & RESPONSIBILITIES:
Field & Office Balance
Spends approximately 50% in the field and 50% in the office.
Completes patient visits as needed to support field staff Carries a caseload up to 6 patients when the census requires.
Provides visit support to allow hiring and training of new staff as caseloads grow.
Completes and tracks on-site supervisory visits as required.
Staff Management & Performance
Manages Nurses and C.N.A staff, including performance management, caseload management, and productivity monitoring, with an emphasis on accountability, field training and mentorship for seasoned and new clinicians.
Conducts 90-day and annual reviews for Nursing and C.N.A team members in a timely manner.
Conducts and documents weekly/monthly check-ins with each managed employee, collaborating with leadership (especially Workflow/Training Manager) to ensure consistent messaging using Namaste standardized tools. Weekly check-ins for all new employees until completion of introductory period; adjusts frequency thereafter.
Weekly written or verbal check-ins are required for employees on a Performance Improvement Plan or after a disciplinary action.
Uses appropriate emotional intelligence, stress management, and de-escalation skills to lead staff effectively in both routine and challenging situations.
Promotes accountability through daily use of the Agent Summary Report in HCHB to reconcile any late or incomplete visits that may affect billing, timely patient care, or team communication.
Assists in screening and interviewing new employees and makes hiring recommendations.
Supports orientation and competency completion for new hires alongside HR director and Director of Clinical Services
Assists with Home Health RN skills checkoffs and annual skills fair support.
Helps maintain agency culture through participation in events, recognition programs (e.g., Nectar), and celebrations of professional months.
Proactively partners with the Director of Clinical Services to ensure seamless nursing on-call coverage for holidays, scheduled vacations, and unexpected absences. Steps in to provide coverage personally when necessary to maintain uninterrupted patient care.
Workflow & Training Collaboration
Serves as secondary to Director of Clinical Services for: Hospice workflow processes (HCHB).
Receiving case referrals, reviewing patient information.
Education and unified messaging for field staff.
Personnel implementation and evaluation of in-service and continuing education programs.
Assists in formulating, revising, implementing, and evaluating policies, procedures, goals, and objectives.
Supports scheduling team to ensure appropriate daily workload and timely visit assignments.
Collaborates with Director of Clinical Services to manage SHP outcomes, including HCAHPS and staff education for improvement.
Partners with Director of Clinical Services to facilitate IDT meetings for coordination of care.
Clinical Oversight & Patient Care
Reviews patient medical diagnosis, prognosis, medications, procedures, and clinical course.
Assures development, implementation, and updates of individualized plans of care, integrating physician orders and collaborating with Director of Clinical Services.
Assists field staff in setting priorities and developing plans of care.
Performs patient visits for admission, death, change in condition, and routine visits as needed to supplement and support RNCMs.
Triages calls from facilities, patients, families, doctor offices, and Namaste nurses.
Addresses complaints and concerns from facilities, patients, families, and internal staff (including IDG members and marketing…