Position Summary:
Leads the planning and execution of Penn Foster Group's enterprise migration of partners and learners from a legacy platform to the company's newest technology stack. Coordinates technical, operational, and change management work across teams and partners, keeping stakeholders informed, resolving blockers, and managing readiness through migration, cutover, and stabilization. Brings strong technical understanding, careful attention to detail, and experience delivering large, complex change initiatives.
Essential Job Functions:
Coordinates the migration of partner and learner populations from legacy platforms to Penn Foster Group's newest technology stack, aligning scope, cohorts, sequencing, readiness, cutover, and stabilization.
Maintains an integrated plan of milestones, owners, dependencies, risks, decisions, and blockers; communicates progress, impacts, and needed actions to key stakeholders.
Translates legacy processes and partner needs into detailed technical and operational requirements for target-state systems, integrations, workflows, and configurations; works closely with IT, Product, Operations, and partner teams.
Coordinates data, content, program, and assessment mapping and validation; leads test planning, user acceptance testing, reconciliation, and readiness reviews to confirm accurate migration outcomes.
Leads change management and transition planning with partners and internal teams, including communications, training, support readiness, and learner continuity.
Drives cross-functional issue resolution and decisions, removes blockers, manages risks and exceptions, and coordinates cutover and contingency plans.
Monitors migration quality and post-launch outcomes, including data and enrollment accuracy, defects, partner and learner impacts, and support needs; resolves root causes and improves migration standards for subsequent waves.
Knowledge, Skills, Abilities:
Experience leading complex implementations, migrations, integrations, or partner launches from intake through launch and stabilization.
Experience partnering with IT and developers on integrations, data flows, system configuration, enhancements, and migrations.
Knowledge of test planning, user acceptance testing, defect triage, launch readiness, deployment coordination, and support after launch.
Strong project management skills across scope, timelines, dependencies, risks, decisions, follow-ups, and stakeholder communication.
Analytical problem-solving and root cause analysis across enrollment, configuration, billing, reporting, and workflow issues; distinguishes one-time exceptions from systemic problems.
Process improvement skills, including designing scalable workflows, dashboards, self-service resources, procedures, and repeatable standards.
Clear written and verbal communication, documentation, and facilitation skills with internal teams and external partners.
Working Conditions & Hiring Process:
U.S. Work Location Requirement: All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role.
Travel Expectations: While this is a remote position, occasional travel may be required for team meetings, company events, conferences, summits, etc. Candidates must be willing and able to travel as needed.
On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture. Employees are expected to be on camera during meetings unless extenuating circumstances apply.
Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement.
Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law.
Identity Verification (Form I-9): As part of our onboarding…