Job Description:
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.
We have an opportunity for a Product Engineer - Pumps - to join our Apex, NC team. You will serve as a technical resource to Product Management, Sales, Customer Service, Operations, and Engineering teams. The ideal candidate brings expertise in systems, manufacturing, troubleshooting, and customer support, with the ability to quickly diagnose technical issues and recommend practical solutions. This position reports to the Product Line Leader - Pumps and will play a key role in supporting customers, improving product quality and reliability, accelerating root cause investigations, and helping develop the next generation of technical talent within the organization.
You will:
Technical Support & Customer Engagement
Serve as a subject matter expert for assigned Pentair Pool product categories, supporting technical inquiries from Sales, Customer Service, Service Teams, distributors, and customers.
Assist in diagnosing field issues and recommending corrective actions to improve customer satisfaction and product performance.
Support customer visits, troubleshooting efforts, and technical escalations as required.
Product Management Support
Provide technical expertise for Product Management for the assigned product category, collaborating to translate market needs into technical specifications.
Evaluate product opportunities, feature enhancements, and design changes from a technical feasibility and customer value perspective.
Support documentation reviews, technical specifications, and product performance analyses.
Quality & Continuous Improvement
Partner with manufacturing and quality teams to investigate field failures and product issues.
Lead or support root cause analyses and corrective action activities.
Identify recurring issues and recommend product, process, or supplier improvements to improve reliability and reduce warranty costs.
Competitive Benchmarking
Conduct competitive product teardowns and technical evaluations.
Document competitive insights, design approaches, strengths, weaknesses, and emerging technologies.
Provide recommendations to support product roadmap and differentiation strategies.
Knowledge Transfer & Capability Building
Develop technical documentation, troubleshooting guides, and best practices to preserve organizational knowledge.
Support technical training for internal teams, distributors, and customers as needed.
Additional Support
Assist with factory projects, component evaluations, validation activities, and sustaining engineering initiatives.
Support special projects and cross-functional activities as business needs require.
Key Qualifications:
BS in Electrical Engineering, Mechanical Engineering, or a related engineering discipline; electromechanical experience preferred.
5+ years of experience in pool equipment, electromechanical systems, connected products, water treatment, heating, or related product categories.
Strong understanding of product system design, performance, controls, manufacturing processes, and field application requirements.
Demonstrated experience with root cause analysis, product troubleshooting, and quality improvement initiatives.
Ability to communicate complex technical concepts to non-technical audiences.
Experience working directly with customers, service organizations, and manufacturing teams.
Strong problem-solving skills and ability to operate independently in a part-time advisory capacity.
Familiarity with applicable regulatory, safety, and…