Job Title: Banking Process Associate / Banking Operations Executive
Department: Banking Operations / Financial Services / Customer Support
Experience: 0–1 Year (Freshers Can Apply)
Employment Type: Full-Time
Job Location: Bangalore, Karnataka
Qualification: B.Com / BBA / BA / B.Sc. / BCA / MBA / Any Graduate
Job Summary
We are looking for enthusiastic, detail-oriented, and customer-focused Banking Process Associates (Freshers) to join our Banking Operations team in Bangalore.
The candidate will be responsible for supporting day-to-day banking processes, customer account servicing, transaction processing, data verification, documentation, and banking-related customer support activities.
The ideal candidate should possess good communication skills, numerical aptitude, basic banking knowledge, attention to detail, and a willingness to learn banking operations and financial services processes.
Key Responsibilities
1. Banking Operations & Transaction Processing
Assist in processing banking transactions and maintaining accurate records.
Support account opening, account maintenance, and customer service requests.
Verify customer information and transaction details.
Assist in processing payments, fund transfers, and other banking-related requests.
Follow established banking procedures and operational guidelines.
Identify transaction discrepancies and escalate them to the appropriate team.
2. Customer Service & Support
Respond to customer queries through phone, email, chat, or other approved communication channels.
Provide information regarding banking products, services, and account-related processes.
Assist customers with account servicing and transaction-related inquiries.
Record customer complaints and coordinate with relevant departments for resolution.
Maintain professional communication and ensure a positive customer experience.
3. KYC & Documentation
Assist in collecting and verifying Know Your Customer (KYC) documents.
Support customer identity verification and account documentation.
Maintain accurate customer records in banking systems.
Follow applicable KYC and Anti-Money Laundering (AML) procedures.
Escalate incomplete or suspicious documentation according to company policies.
Ensure confidentiality and security of customer information.
4. Data Entry & Record Management
Enter and update customer and transaction information accurately.
Maintain banking records, spreadsheets, and operational databases.
Verify data accuracy and resolve documentation discrepancies.
Prepare daily transaction reports and operational summaries.
Support document management and record-keeping activities.
5. Compliance & Risk Management
Follow applicable banking regulations and internal compliance policies.
Support routine compliance checks and operational audits.
Assist in identifying transaction errors and potential operational risks.
Maintain customer data privacy and information security standards.
Escalate unusual transactions or compliance concerns to authorized personnel.
6. Process Improvement & Team Coordination
Coordinate with banking operations, customer support, and compliance teams.
Assist in improving process efficiency and service quality.
Complete assigned tasks within established turnaround times.
Participate in training sessions on banking products, systems, and procedures.
Support the team in meeting operational targets and service standards.
Required Technical Skills
1. Banking Fundamentals
Basic understanding of banking products and services.
Knowledge of savings accounts, current accounts, deposits, and loans.
Awareness of banking transactions and payment systems.
Basic understanding of NEFT, RTGS, IMPS, and UPI.
Familiarity with banking terminology and financial processes.
2. Banking Compliance
Basic awareness of KYC and AML concepts.
Understanding of customer verification and documentation.
Awareness of RBI guidelines and banking regulations.
Basic knowledge of customer data confidentiality and security.
3. Computer & Data…