- Where
- Bengaluru, Karnataka, India, IN · India
- Level
- Mid
Job Title: Customer Support Executive
Department: Customer Service / Customer Support
Experience: Freshers – 2 Years
Employment Type: Full-Time
Job Summary
We are looking for a customer-focused Customer Support Executive to assist customers with their queries, resolve complaints, and provide a positive customer experience. The candidate should have strong communication skills and the ability to handle customer issues professionally.
Key Responsibilities
Handle customer queries through phone calls, emails, and chat.
Provide accurate information about products and services.
Resolve customer complaints and troubleshoot basic issues.
Follow up with customers to ensure their concerns are addressed.
Maintain customer records and update CRM systems.
Coordinate with internal departments to resolve customer issues.
Escalate complex problems to the appropriate team.
Meet customer service quality and response-time targets.
Maintain professional communication and customer satisfaction.
Prepare daily reports on customer interactions and issues.
Skills Required
Good verbal and written communication skills.
Strong problem-solving and listening skills.
Basic computer knowledge and MS Office proficiency.
Ability to handle customer complaints patiently.
Knowledge of email and chat support processes.
Familiarity with CRM tools is an advantage.
Good time management and multitasking skills.
Ability to work in a team and meet targets.
Educational Qualification
Any graduate or undergraduate qualification, depending on company requirements.
Freshers with good communication skills can apply.