- Where
- Bengaluru, Karnataka, India, IN · India
- Level
- Mid
Job Title: Customer Service Executive
Department: Customer Support / Customer Service
Experience: Freshers / 0–2 Years
Employment Type: Full-time
Work Shift: Day Shift / Night Shift / Rotational Shift
Job Summary
We are looking for a customer-focused Customer Service Executive to handle customer inquiries, resolve complaints, provide product or service information, and ensure customer satisfaction. The candidate should have good communication skills, a positive attitude, and the ability to resolve customer issues professionally.
Key Responsibilities
Respond to customer inquiries through phone calls, emails, chat, or other communication channels.
Provide accurate information about products and services.
Resolve customer complaints and service-related issues.
Record customer interactions and update information in CRM systems.
Follow up with customers to ensure their concerns are resolved.
Coordinate with internal teams to address complex customer issues.
Maintain professional and courteous communication.
Meet customer satisfaction, productivity, and quality targets.
Follow company policies and standard operating procedures.
Identify opportunities to improve customer experience.
Skills Required
Good verbal and written communication skills.
Active listening and interpersonal skills.
Problem-solving and conflict-resolution abilities.
Basic computer knowledge and MS Office proficiency.
Familiarity with CRM tools is an advantage.
Patience, empathy, and a customer-focused attitude.
Time management and multitasking skills.
Ability to work in a team and meet targets.
Educational Qualifications
12th pass or graduate, depending on company requirements.
Bachelor's degree in any discipline is preferred.
Freshers are welcome to apply.