- Where
- Bengaluru, Karnataka, India, IN · India
- Level
- Mid
Job Title: Hospitality Executive
Department: Hospitality / Guest Relations / Hotel Operations
Experience: Freshers – 2 Years
Employment Type: Full-Time
Job Summary
We are looking for a friendly, professional, and customer-focused Hospitality Executive to assist guests, manage service requests, coordinate daily hospitality operations, and ensure a positive guest experience.
Key Responsibilities
Welcome guests and provide professional customer service.
Handle guest inquiries, requests, and complaints.
Assist with reservations, check-ins, check-outs, and bookings, where applicable.
Coordinate with housekeeping, food and beverage, and front-office teams.
Maintain guest records and service documentation.
Ensure cleanliness, comfort, and service quality standards are followed.
Support event planning and hospitality arrangements.
Resolve guest concerns promptly and escalate complex issues.
Assist with billing, payments, and reservation records when required.
Collect guest feedback and support service improvements.
Skills Required
Excellent verbal and written communication skills.
Strong customer-service and interpersonal skills.
Professional attitude and a pleasant personality.
Problem-solving and complaint-handling skills.
Good coordination and time-management abilities.
Attention to detail and organizational skills.
Basic computer knowledge and MS Office proficiency.
Knowledge of hotel management software is an advantage.
Educational Qualification
Degree or diploma in Hotel Management, Hospitality Management, Travel and Tourism, or a related field.
Any graduate with relevant customer-service skills may also be considered.