- Where
- Bengaluru, Karnataka, India, IN · India
- Level
- Mid
Job Title: Service Desk Administrator
Department: IT Support / Information Technology
Experience: Freshers and entry-level candidates (0–2 years)
Employment Type: Full-time
Job Summary
We are looking for a proactive and customer-focused Service Desk Administrator to provide first-level technical support to users. The candidate will troubleshoot hardware, software, network, and application-related issues, manage support tickets, and ensure timely resolution of technical problems.
Key Responsibilities
Provide IT support through phone calls, emails, chat, and ticketing systems.
Troubleshoot basic hardware, software, operating system, and network issues.
Assist users with password resets, account access, and login issues.
Create, update, track, and close service desk tickets.
Escalate complex technical issues to the appropriate support teams.
Maintain accurate documentation of issues, resolutions, and user interactions.
Monitor support requests and follow service-level agreements (SLAs).
Assist with Microsoft Office, Outlook, printers, VPN, and connectivity issues.
Maintain a high level of customer satisfaction through effective communication.
Follow IT support procedures, security guidelines, and company policies.
Required Skills
Basic knowledge of computers, Windows operating systems, and IT troubleshooting.
Understanding of hardware, software, and networking fundamentals.
Good verbal and written communication skills.
Strong problem-solving and analytical abilities.
Customer service and interpersonal skills.
Basic knowledge of MS Office and email applications.
Ability to learn ticketing tools and IT service management processes.
Willingness to work in rotational shifts, including night shifts, if required.
Educational Qualification
Any graduate or diploma holder; IT, Computer Science, or related qualifications preferred.
Freshers with basic technical knowledge and a willingness to learn can apply.