- Where
- Bengaluru, Karnataka, India, IN · India
- Level
- New grad
Job Title: Software Support Trainee
Department: IT Support / Technical Support
Experience: Fresher (0–1 Year)
Employment Type: Full-Time
Job Summary
We are looking for a motivated Software Support Trainee to assist customers and internal teams with software-related issues. The candidate will help troubleshoot technical problems, provide application support, and ensure smooth software operations.
Key Responsibilities
Provide technical support to customers and users.
Troubleshoot software and application-related issues.
Identify, diagnose, and resolve basic technical problems.
Respond to customer queries through phone, email, or chat.
Log, track, and update support tickets.
Assist with software installation, configuration, and updates.
Escalate complex issues to the technical team.
Maintain support documentation and issue records.
Coordinate with development and testing teams to resolve bugs.
Required Skills
Basic knowledge of computers, software, and operating systems.
Good troubleshooting and problem-solving skills.
Basic understanding of networking and databases.
Strong verbal and written communication skills.
Customer-service orientation and willingness to learn.
Ability to work independently and in a team.
Preferred Skills
Basic knowledge of SQL and databases.
Familiarity with Windows, Linux, or helpdesk tools.
Knowledge of ticketing systems such as Jira or ServiceNow.
Basic understanding of software applications and networking.
Educational Qualification
Diploma, BCA, B.Sc. Computer Science, B.E./B.Tech, or any relevant IT qualification.