Location: Alberta
Job Description:
Position: District Manager
Type: Full-Time
Location: Based out of: Calgary or Red Deer
Reports to : Manager Regional Corporate
About Us
Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.
What will you do?
Reporting to the Manager Regional Corporate, the District Manager is responsible for all activities and sales results in the district which is based out of Calgary/Red Deer but the district is wide spread throughout Alberta with heavy travel requirements. The District Manager will hire, train and develop their management teams to attain sales growth. They will ensure district-wide customer satisfaction and product quality, while managing the territory's financial performance, and managing safety and security within the district.
Responsibilities
Regularly reviews outstanding vacancies; ensures all vacancies are filled in a timely manner at store
Hiring – Create a talent pipeline by developing and maintaining proactive staffing plans for the region; plan & coordinate hiring (pre-screening, interviewing, reference checks) through others for vacancies in stores within their region
Training – Work with store managers to ensure that all employees are adequately training in procedures and product knowledge; Ensure that the training program is utilized within their region
Scheduling – conduct reviews of scheduling to ensure labour costs do not exceed projections
Complete an analysis of the labour reports each pay period
Performance Management and appraisal – Complete annual performance evaluations of all district’s Store Managers and ensure that Store Managers complete evaluations of staff
Ensure performance issues are dealt with in a professional and timely manner; staff merit increases and position changes follow HR guidelines
Health & Safety – ensure store managers enforce all health & safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.
Operational Standards
Complete monthly store visits
Ensure all stores adhere to corporate standards by ensuring Store Managers audit and address any lapses
Monitor inventory levels in stores to ensure that company standards and tolerances are met; Where variances exist, develops and follows up on action plans developed with the store manager
Monitor freshness tracking in all stores with careful attention to reducing expiring food write-offs
Ensure the monthly Call to Action program is executed in all stores
Conducts regular loss prevention checks and coordinates with the Loss Prevention department to proactively address issues of shrinkage in stores within their region.
Regularly review and analyze sales results for their area; develop and implement individual business strategies for all stores in their area to improve business results (i.e., transferring “best practices” from one store to another within their region); sets targets, Follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible
Provide after hours phone support to stores
Sales Leadership
Regularly monitor customer service model within stores to ensure all staff interact with customers in a professional manner; Resolve serious customer complaints and/or where the manager requires assistance
Provide regular feedback and partnership to Senior Leadership on improvements needed to grow the business and improve processes
Conduct regular conference calls with district team to review results, provide direction on what is important to drive sales
Participate in regional…