ROLE SUMMARY
At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation, and our business to support Pfizer in this mission.
Our team, Platform & Reliability Engineering within Global Supply Engineering, is passionate about using software, data and AI to improve manufacturing processes. We build and run the platform behind three solution streams:
Agentic Solutions (Digital Operations Center, Smart Factory, etc.)
Manufacturing Operations Solutions
AI & Predictive Operations Solutions
We partner with other Pfizer teams focused on:
Manufacturing throughput efficiency and increased manufacturing yield
Reduction of end-to-end cycle time and increase of percent release attainment
Increased quality control lab throughput and more timely closure of quality assurance investigations
Increased manufacturing yield of vaccines
More cost-effective network planning decisions and lowered inventory costs
In the Manager, Platform & Reliability Engineer role, you will work with other Platform and Reliability Engineers, Product Owners, Software Engineers, Data Engineers and other key people to ensure our software is reliable, secure and performant.
You will own the reliability of production services and key parts of the SDLC and software release process. You will help build a self-service platform that lets product teams deliver safely and quickly, in a cost-effective, performant, and safe manner. You will support our solutions by focusing on automation, AI and continuous improvement.
Most of all, you will use your passion for automation, quality, and curiosity to dive into any reliability, performance or cost problem. You will figure out the cause of the problem and propose solutions to resolve it. Your drive for excellence will help us achieve new levels of reliability in our software and our AI solutions.
ROLE RESPONSIBILITIES
The Manager, Platform & Reliability Engineer's responsibilities include, but are not limited to:
Ensure quality software and infrastructure is delivered on time within a fast-paced agile environment
Build self-service, reusable CI/CD workflows (GitHub Actions) and infrastructure as code (Terraform) so teams can onboard on their own
Operate and evolve our Kubernetes (Amazon EKS) platform through GitOps (FluxCD, Kustomize)
Create and maintain observability and alerting solutions for our services (OpenTelemetry, Prometheus, Grafana, Zabbix)
Operate AI and LLM services in production, including agent services, LLM gateways and LLM observability
Support overall platform and reliability strategy, ensuring performance, scalability and reliability of systems
Define and track service-level objectives (SLOs), error budgets and DORA metrics for critical services
Lead incident response, on-call and blameless post-incident reviews, and drive fixes to completion
Ensure database reliability, including Aurora PostgreSQL operations, migrations, backups and recovery
Embed security and compliance as code: policy enforcement, secrets management, certificate automation, vulnerability remediation
Maintain and optimize cloud infrastructure performance and cost (FinOps)
Automate manual and repetitive processes, using AI agents to enhance operational efficiency
Partner with cross-functional teams to design, develop and enhance new and existing applications
Build and maintain the release and deployment knowledge base, usable by both engineers and AI agents
Continuously optimize procedures and processes to reduce deployment time and increase reliability
Mentor engineers and lead technical workstreams across teams
BASIC QUALIFICATIONS
Education: Bachelor's degree or Master's degree in Computer Science, Engineering, or related discipline
Minimum 4 years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Software…