Role Overview
As Pfizer scales from pilot to enterprise adoption, we are seeking a Senior Manager, Marketing AI Product Operations to , partner closely with cross-functional product, engineering, and supporting teams, so that AI solutions have the right business requirements, technical requirements, product discipline and documentation to ensure a brand-aligned, adopted, and impactful user experience across the US Commercial Organization.
This role will sit within a CoCo Product Pod sit at the intersection of business need, workflow, and AI capability.
The ideal candidate combines strong business analyst experience, product discipline, and an understanding of intersecting work with technical teams.
Stakeholder Engagement & Facilitation
Act as a liaison between internal AI product units (e.g., Product, PMO, UX, Data Science, Engineering, Research, QC, & launch readiness).
Facilitate workshops, interviews, and co-creation sessions to gather insight and define solution requirements.
Facilitate detailed discovery sessions, requirements workshops, and stakeholder interviews with business and technical participants.
Manage internal team expectations and communicate outcomes clearly and effectively.
Requirements Gathering & Documentation
In an AI Native way, develop business requirement documents, user stories, definitions of done, dependencies, and acceptance criteria for AI products and solutions.
Partner with UI/UX, QA, and Solutions Architecture teams so business needs are reflected in design and functionality.
Maintain traceability between business goals, technical implementation, and performance metrics.
Translate customer needs into clear business requirements, functional specifications, user stories, process flows, business rules, and acceptance criteria.
Use AI native ways of working to capture requirements, workflows, and intent files to technical teams for deployment
Maintain requirements documentation and traceability throughout the implementation lifecycle.
Manage feature-level dependencies across product set
Support PI planning to ensure consistent documentation, forward-product planning to requirements, and launch timing follow best practices
Product Analysis & Experience Alignment
Map end-to-end user tagging, and requirements to enable multi-surface AI product measurement, adoption, traceability, and operational domains to surface friction and opportunity.
Analyze current-state business processes and document future-state functional requirements.
Manage and review evauls and frameworks to improve chat UX, and multi-dimensional routing
Understand top user features, LLM queries, and outputs to raise roadmap adjustments and requirements evolutions
Identify opportunities to streamline workflows and reduce friction through intelligent automation and thoughtful design.
Map definition of done and acceptance criteria to output and enhancements
Adoption & Change Support
Support change-management and adoption efforts across business units.
Help develop training materials, onboarding guides, and communication plans that drive user engagement.
Address feedback and resistance through iterative design and stakeholder collaboration.
QUALIFICATIONS
Basic Qualifications
Bachelor’s or Master’s degree in Business, Life Sciences, Health, Design/HCI, or a related field.
6+ years of experience in business analysis, strategy, digital transformation, or product/experience roles — preferably in healthcare or life sciences.
Demonstrated experience translating business needs into technical or product requirements, ideally in partnership with data, analytics, or digital teams.
Working knowledge of healthcare or commercial workflows and how users interact with digital tools.
Strong communication, facilitation, and stakeholder-management skills.
Preferred Qualifications
Experience with AI/ML, advanced analytics, or automation solutions in a regulated environment.
Familiarity with product principles and workflow methods — JIRA, Confluence, Figma,…