WHY THIS ROLE MATTERS
Pfizer is rapidly scaling enterprise AI tools, including Claude, Gemini and Microsoft Copilot, and business demand is high. Awareness alone doesn’t change how people work. This role helps turn access into lasting, meaningful use, with learning at its heart: colleagues choosing the right tool, using it safely and building their skills. Just as important, it measures the impact, showing where AI is creating value and where the next opportunities lie. The role sits at the leading edge of Workplace AI, shaping how a global company adopts AI at scale and the value it brings to us.
WHAT YOU WILL ACHIEVE
The colleague in this role will drive Workplace AI engagement and adoption across tools and platforms, including Copilot, Claude and Gemini. They will own the engagement, intake and adoption model and plan, and set the baselines and targets that define success.
Central to the role is measuring impact. They will show where Workplace AI is creating value, prove it with clear evidence of how AI is changing the way Pfizer works, and identify new opportunities where AI could deliver greater impact and value.
Reporting to the lead for Workplace AI communications and engagement, they will make sure this work connects with communications. Working closely with the Manager, Workplace AI Communications, they will use adoption data to inform what the program says and does.
This is a Senior Manager role, with a view to transitioning to Director: shaping direction for engagement and adoption, advising senior stakeholders, recommending where adoption effort will have the greatest impact and building partnerships to deliver at enterprise scale. They should be a strategic, data-driven change leader who takes initiative and is keen to innovate.
Primary Stakeholders: Lead for Workplace AI communications and engagement; Manager, Workplace AI Communications and the communications team; Product Owners, platform and communications leads for each tool; AI Fluency and learning teams; AI Champions, communities and people managers; Digital, business, regional and HR leaders; analytics, governance, legal, compliance and privacy partners.
HOW YOU WILL ACHIEVE IT
Leads engagement, intake, adoption and impact measurement within the Workplace AI program, in close partnership with communications.
Develops and owns the engagement and adoption plan across all Workplace AI tools, and shapes its strategy as part of the overall communications and engagement program, including the engagement, intake and adoption model and a campaign arc that moves colleagues from awareness to trying to habit.
Contributes to the Workplace AI Communications and Adoption Operating Model led by the lead for Workplace AI communications and engagement, shaping how engagement, intake, adoption and impact connect with communications, with clear roles and decision rights.
Owns the intake model and single front door for AI platform requests, so requests are triaged and routed to the right owner, with Workplace AI Communications helping run it day to day and intake insight feeding adoption priorities.
Sets adoption baselines and targets for each platform, covering measures such as active and repeat use, depth of use and colleague confidence.
Develops and runs the Workplace AI impact framework, measuring how AI is changing the way colleagues work, with examples being time saved, changes to workflows and processes, quality and speed of outputs, and colleague sentiment. Tracks before-and-after evidence over time so impact is shown, not assumed, and identifies new impact and value opportunities, such as teams, workflows or use cases where AI could be scaled.
Turns impact evidence into insight, using analytics such as Power BI and platform admin data to deliver a regular value view per platform to the lead for Workplace AI communications and engagement and wider leadership. Shows what is working, where to invest and where focus is needed, informing decisions on rollout, scale-up…